Focus Magazine - Fall 2016 - 9
UPFRONT
ad index | 52
FoCuS ContaCts | 53
CONTRIBUTING AUTHORS
dawn Brehm
5
By Mary Myers
Training oen focuses on the what, how, who and when.
By focusing on the why, we can dig deeper into the
motivations that power training.
Merrill Collier
darleen derosa
renee Farmer
Jason d. gwilliam
Michael hintz
thomas hood
11
Jeff kosor
Mary Myers
Joseph penna
Carrie schaal
Joy van skiver
13
Mark wilson
the magazine is published four times a
year and subscriptions are free to all
members of Lten. nonmember subscriptions are $100 per annum.
Focus is designed to provide members
of the Life sciences trainers & educators
network (Lten) with news and analysis
of training, reports on trends in training,
commentary and opinion, and reports on
news and activities of Lten.
Going Mobile for Learning
direCtions
The Art of Customer Service
By Dawn Brehm
How oen do we as trainers stop and think about our
customers? A customer-service mindset can make learning
more impactful.
tim sosbe
Focus is the official magazine of the Life
sciences trainers & educators network
(Lten). the network is governed by a
board of directors, with management operations handled by an executive management group.
guest editor
By Mark Wilson
Context, not content, may be the new king. Mobile
learning can have us thinking differently about training in
the digital age.
Brian Lange
kathryn rebilas
FroM the president
Discovering the 'Why'
15
Front oF the rooM
Don't Fear the Cricket
By Brian Lange
When training a class, silence isn't always golden.
You may hear metaphorical crickets, but don't be
afraid to stay silent.
17
neurosCienCe
The Science of Collaboration
By Merrill Collier
ere's oen a sense of safety in numbers. Relatedness can
result in trust, the engine that drives productive
collaboration.
54
5 Questions
5 Questions with ... Michael Bungay Stanier
By Tim Sosbe
Coaching can be the start of something big, but the right
culture helps. e author of the new book e Coaching
Habit, shares some tips.
FOCUS | FALL 2016 | www.L-TEN.org
9
http://www.L-TEN.org
Table of Contents for the Digital Edition of Focus Magazine - Fall 2016
Focus Magazine
From the President: Discovering the 'Why'
Table of Contents
Table of Contents
Guest Editor: Going Mobile for Learning
Directions: The Art of Customer Service
Front of the Room: Don't Fear the Cricket
Neuroscience: The Science of Collaboration
Sustaining & Measuring Leadership Development
Wrapping Up the 45th LTEN Annual Conference
Selling Performance in the Field Visit Process
Medical Simulation: Is It Worth the Investment?
Nonverbal Leadership
3 Technology Trends to Try
Sales Training: Increasing the Likelihood of Success
Virtual How: Compensation, Incentives and Levels
Ad Index
Focus Contacts
5 Questions with Michael Bungay Stanier
Focus Magazine - Fall 2016 - Intro
Focus Magazine - Fall 2016 - Focus Magazine
Focus Magazine - Fall 2016 - Cover2
Focus Magazine - Fall 2016 - 3
Focus Magazine - Fall 2016 - 4
Focus Magazine - Fall 2016 - From the President: Discovering the 'Why'
Focus Magazine - Fall 2016 - 6
Focus Magazine - Fall 2016 - Table of Contents
Focus Magazine - Fall 2016 - 8
Focus Magazine - Fall 2016 - Table of Contents
Focus Magazine - Fall 2016 - 10
Focus Magazine - Fall 2016 - Guest Editor: Going Mobile for Learning
Focus Magazine - Fall 2016 - 12
Focus Magazine - Fall 2016 - Directions: The Art of Customer Service
Focus Magazine - Fall 2016 - 14
Focus Magazine - Fall 2016 - Front of the Room: Don't Fear the Cricket
Focus Magazine - Fall 2016 - 16
Focus Magazine - Fall 2016 - Neuroscience: The Science of Collaboration
Focus Magazine - Fall 2016 - 18
Focus Magazine - Fall 2016 - Sustaining & Measuring Leadership Development
Focus Magazine - Fall 2016 - 20
Focus Magazine - Fall 2016 - 21
Focus Magazine - Fall 2016 - 22
Focus Magazine - Fall 2016 - 23
Focus Magazine - Fall 2016 - Wrapping Up the 45th LTEN Annual Conference
Focus Magazine - Fall 2016 - 25
Focus Magazine - Fall 2016 - 26
Focus Magazine - Fall 2016 - 27
Focus Magazine - Fall 2016 - 28
Focus Magazine - Fall 2016 - Selling Performance in the Field Visit Process
Focus Magazine - Fall 2016 - 30
Focus Magazine - Fall 2016 - 31
Focus Magazine - Fall 2016 - 32
Focus Magazine - Fall 2016 - 33
Focus Magazine - Fall 2016 - 34
Focus Magazine - Fall 2016 - 35
Focus Magazine - Fall 2016 - Medical Simulation: Is It Worth the Investment?
Focus Magazine - Fall 2016 - 37
Focus Magazine - Fall 2016 - 38
Focus Magazine - Fall 2016 - 39
Focus Magazine - Fall 2016 - Nonverbal Leadership
Focus Magazine - Fall 2016 - 41
Focus Magazine - Fall 2016 - 42
Focus Magazine - Fall 2016 - 43
Focus Magazine - Fall 2016 - 3 Technology Trends to Try
Focus Magazine - Fall 2016 - 45
Focus Magazine - Fall 2016 - Sales Training: Increasing the Likelihood of Success
Focus Magazine - Fall 2016 - 47
Focus Magazine - Fall 2016 - 48
Focus Magazine - Fall 2016 - Virtual How: Compensation, Incentives and Levels
Focus Magazine - Fall 2016 - 50
Focus Magazine - Fall 2016 - 51
Focus Magazine - Fall 2016 - Ad Index
Focus Magazine - Fall 2016 - Focus Contacts
Focus Magazine - Fall 2016 - 5 Questions with Michael Bungay Stanier
Focus Magazine - Fall 2016 - Cover3
Focus Magazine - Fall 2016 - Cover4
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