Focus Magazine - Fall 2016 - 9

UPFRONT ad index | 52 FoCuS ContaCts | 53 CONTRIBUTING AUTHORS dawn Brehm 5 By Mary Myers Training oen focuses on the what, how, who and when. By focusing on the why, we can dig deeper into the motivations that power training. Merrill Collier darleen derosa renee Farmer Jason d. gwilliam Michael hintz thomas hood 11 Jeff kosor Mary Myers Joseph penna Carrie schaal Joy van skiver 13 Mark wilson the magazine is published four times a year and subscriptions are free to all members of Lten. nonmember subscriptions are $100 per annum. Focus is designed to provide members of the Life sciences trainers & educators network (Lten) with news and analysis of training, reports on trends in training, commentary and opinion, and reports on news and activities of Lten. Going Mobile for Learning direCtions The Art of Customer Service By Dawn Brehm How oen do we as trainers stop and think about our customers? A customer-service mindset can make learning more impactful. tim sosbe Focus is the official magazine of the Life sciences trainers & educators network (Lten). the network is governed by a board of directors, with management operations handled by an executive management group. guest editor By Mark Wilson Context, not content, may be the new king. Mobile learning can have us thinking differently about training in the digital age. Brian Lange kathryn rebilas FroM the president Discovering the 'Why' 15 Front oF the rooM Don't Fear the Cricket By Brian Lange When training a class, silence isn't always golden. You may hear metaphorical crickets, but don't be afraid to stay silent. 17 neurosCienCe The Science of Collaboration By Merrill Collier ere's oen a sense of safety in numbers. Relatedness can result in trust, the engine that drives productive collaboration. 54 5 Questions 5 Questions with ... Michael Bungay Stanier By Tim Sosbe Coaching can be the start of something big, but the right culture helps. e author of the new book e Coaching Habit, shares some tips. FOCUS | FALL 2016 | www.L-TEN.org 9 http://www.L-TEN.org

Table of Contents for the Digital Edition of Focus Magazine - Fall 2016

Focus Magazine
From the President: Discovering the 'Why'
Table of Contents
Table of Contents
Guest Editor: Going Mobile for Learning
Directions: The Art of Customer Service
Front of the Room: Don't Fear the Cricket
Neuroscience: The Science of Collaboration
Sustaining & Measuring Leadership Development
Wrapping Up the 45th LTEN Annual Conference
Selling Performance in the Field Visit Process
Medical Simulation: Is It Worth the Investment?
Nonverbal Leadership
3 Technology Trends to Try
Sales Training: Increasing the Likelihood of Success
Virtual How: Compensation, Incentives and Levels
Ad Index
Focus Contacts
5 Questions with Michael Bungay Stanier
Focus Magazine - Fall 2016 - Intro
Focus Magazine - Fall 2016 - Focus Magazine
Focus Magazine - Fall 2016 - Cover2
Focus Magazine - Fall 2016 - 3
Focus Magazine - Fall 2016 - 4
Focus Magazine - Fall 2016 - From the President: Discovering the 'Why'
Focus Magazine - Fall 2016 - 6
Focus Magazine - Fall 2016 - Table of Contents
Focus Magazine - Fall 2016 - 8
Focus Magazine - Fall 2016 - Table of Contents
Focus Magazine - Fall 2016 - 10
Focus Magazine - Fall 2016 - Guest Editor: Going Mobile for Learning
Focus Magazine - Fall 2016 - 12
Focus Magazine - Fall 2016 - Directions: The Art of Customer Service
Focus Magazine - Fall 2016 - 14
Focus Magazine - Fall 2016 - Front of the Room: Don't Fear the Cricket
Focus Magazine - Fall 2016 - 16
Focus Magazine - Fall 2016 - Neuroscience: The Science of Collaboration
Focus Magazine - Fall 2016 - 18
Focus Magazine - Fall 2016 - Sustaining & Measuring Leadership Development
Focus Magazine - Fall 2016 - 20
Focus Magazine - Fall 2016 - 21
Focus Magazine - Fall 2016 - 22
Focus Magazine - Fall 2016 - 23
Focus Magazine - Fall 2016 - Wrapping Up the 45th LTEN Annual Conference
Focus Magazine - Fall 2016 - 25
Focus Magazine - Fall 2016 - 26
Focus Magazine - Fall 2016 - 27
Focus Magazine - Fall 2016 - 28
Focus Magazine - Fall 2016 - Selling Performance in the Field Visit Process
Focus Magazine - Fall 2016 - 30
Focus Magazine - Fall 2016 - 31
Focus Magazine - Fall 2016 - 32
Focus Magazine - Fall 2016 - 33
Focus Magazine - Fall 2016 - 34
Focus Magazine - Fall 2016 - 35
Focus Magazine - Fall 2016 - Medical Simulation: Is It Worth the Investment?
Focus Magazine - Fall 2016 - 37
Focus Magazine - Fall 2016 - 38
Focus Magazine - Fall 2016 - 39
Focus Magazine - Fall 2016 - Nonverbal Leadership
Focus Magazine - Fall 2016 - 41
Focus Magazine - Fall 2016 - 42
Focus Magazine - Fall 2016 - 43
Focus Magazine - Fall 2016 - 3 Technology Trends to Try
Focus Magazine - Fall 2016 - 45
Focus Magazine - Fall 2016 - Sales Training: Increasing the Likelihood of Success
Focus Magazine - Fall 2016 - 47
Focus Magazine - Fall 2016 - 48
Focus Magazine - Fall 2016 - Virtual How: Compensation, Incentives and Levels
Focus Magazine - Fall 2016 - 50
Focus Magazine - Fall 2016 - 51
Focus Magazine - Fall 2016 - Ad Index
Focus Magazine - Fall 2016 - Focus Contacts
Focus Magazine - Fall 2016 - 5 Questions with Michael Bungay Stanier
Focus Magazine - Fall 2016 - Cover3
Focus Magazine - Fall 2016 - Cover4
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