Focus Magazine - Fall 2017 - 5

FROM THE PRESIDENT
Mary Myers

Reducing Scrap
Learning
The failure of
learning transfer
costs companies
millions of dollars
a year in wasted
expenditures and
probably several
times that in lost
opportunities."
- Kieran King, Skillsoft

S

crap learning has become the new buzz
word in the learning community.
Understanding scrap learning and how it
impacts business is key to having a smart
conversation in your organization. 
What does scrap learning mean in your
organization? To have a real-world example,
let's look at the 2015 MERS (Middle East
Respiratory Syndrome) coronavirus scare that
hit the world.  is was a deadly virus that
traveled around the globe with lethal impact.
e Centers for Disease Control (CDC) took a
leadership role and provided us with ongoing
updates. 
What they failed to do was make sure the
training that was provided to accounts did not
become scrap learning.  If you review the news,
the CDC sent a DVD video to all U.S.-based
hospital emergency rooms and thought that if
the ER or hospital staff watched the video, that
they would be trained and somehow behavior
would change and new ways of doing business
would happen. We all know training isn't that
easy. Not only do different learners absorb
training in different ways, but some people
have to unlearn old habits in order to build new
and better ones. Since results can vary between
learners, training has the responsibility to
"meet people where they live." To use another
idiom, we sometimes have to lead the horse to
water, and make sure it's drinking.
What was learned specifically from the CDC
training at a hospital in Texas is that the video
was watched but nothing changed as far as
protocols. ere was no hands-on or jobrelated training taking place and no one knew
what their specific role and responsibility was if
a patient with MERS-like symptoms appeared

in the emergency room. While there was
valuable information in the video, a good
training plan needs much more than just
exposure to knowledge.
is is just one example, however it's an
important story that has applications to all of
our organizations.  We have all gone through
mission-critical training challenges, in the form
of change management, new diversity training,
systems training or other types of skill training.
If this training is not embedded into clear work
expectations and reinforced by every member
of the team, then it would be ludicrous to
expect any change to occur. Learning becomes
scrap, in other words. So does the sometimes
massive investment into the training.
ere is evidence that shows learning or
knowledge acquired is significantly lost aer
just 30 days, if no supportive or add-on training
occurs.  One has to wonder why organizations
continue to do event training just to check a
box and then blame the training when nothing
happens or changes. Everything important we
do in life - relationships, religion, parenting -
requires a steady stream of communication,
support and growth. Education is no different.
If we truly want to change behavior and
make training stick, then we must create
methods to refine and reinforce the training
provided to build memory muscle and impact
change.
I'd love to hear your thoughts on this. Please
share your ideas on how you avoid scrap
learning, what special attention you give to
important training or even some of your hardlearned lessons. To paraphrase Martin Luther
King, we may have come to this place on
different ships, but we're in the same boat now.

Mary Myers is president of LTEN and director of training for Bayer HealthCare. Email Mary at
mary.myers@bayer.com.

FOCUS | Fall 2017 | www.L-TEN.org

5


http://www.L-TEN.org

Table of Contents for the Digital Edition of Focus Magazine - Fall 2017

LTEN Focus on Training Magazine
From the President: Reducing Scrap Learning
Table of Contents
Table of Contents
Guest Editor: Training Effectiveness vs. Performance Management
Directions: Fall Behind?
Front of the Room: Lessons from My Painter
Otsuka: Reinventing the National Meeting
Two Steps to Openings that Give Control
Building and Engaging Workforces with R-E-S-P-E-C-T
Change Agility: A Winning Capability at All Levels
Revolutionize Your Coaching Action Plans
Gamification, Game-Based Learning & Rep Engagement
Lateral Thinking
Virtual How: The Evolution of Learning Engagement
Ad Index
Focus Contacts
Focus Magazine - Fall 2017 - Intro
Focus Magazine - Fall 2017 - LTEN Focus on Training Magazine
Focus Magazine - Fall 2017 - Cover2
Focus Magazine - Fall 2017 - 3
Focus Magazine - Fall 2017 - 4
Focus Magazine - Fall 2017 - From the President: Reducing Scrap Learning
Focus Magazine - Fall 2017 - 6
Focus Magazine - Fall 2017 - Table of Contents
Focus Magazine - Fall 2017 - 8
Focus Magazine - Fall 2017 - Table of Contents
Focus Magazine - Fall 2017 - 10
Focus Magazine - Fall 2017 - Guest Editor: Training Effectiveness vs. Performance Management
Focus Magazine - Fall 2017 - 12
Focus Magazine - Fall 2017 - Directions: Fall Behind?
Focus Magazine - Fall 2017 - 14
Focus Magazine - Fall 2017 - Front of the Room: Lessons from My Painter
Focus Magazine - Fall 2017 - 16
Focus Magazine - Fall 2017 - Otsuka: Reinventing the National Meeting
Focus Magazine - Fall 2017 - 18
Focus Magazine - Fall 2017 - 19
Focus Magazine - Fall 2017 - 20
Focus Magazine - Fall 2017 - 21
Focus Magazine - Fall 2017 - Two Steps to Openings that Give Control
Focus Magazine - Fall 2017 - 23
Focus Magazine - Fall 2017 - 24
Focus Magazine - Fall 2017 - 25
Focus Magazine - Fall 2017 - Building and Engaging Workforces with R-E-S-P-E-C-T
Focus Magazine - Fall 2017 - 27
Focus Magazine - Fall 2017 - 28
Focus Magazine - Fall 2017 - 29
Focus Magazine - Fall 2017 - 30
Focus Magazine - Fall 2017 - 31
Focus Magazine - Fall 2017 - Change Agility: A Winning Capability at All Levels
Focus Magazine - Fall 2017 - 33
Focus Magazine - Fall 2017 - 34
Focus Magazine - Fall 2017 - 35
Focus Magazine - Fall 2017 - Revolutionize Your Coaching Action Plans
Focus Magazine - Fall 2017 - 37
Focus Magazine - Fall 2017 - 38
Focus Magazine - Fall 2017 - 39
Focus Magazine - Fall 2017 - Gamification, Game-Based Learning & Rep Engagement
Focus Magazine - Fall 2017 - 41
Focus Magazine - Fall 2017 - 42
Focus Magazine - Fall 2017 - 43
Focus Magazine - Fall 2017 - Lateral Thinking
Focus Magazine - Fall 2017 - 45
Focus Magazine - Fall 2017 - 46
Focus Magazine - Fall 2017 - 47
Focus Magazine - Fall 2017 - 48
Focus Magazine - Fall 2017 - Virtual How: The Evolution of Learning Engagement
Focus Magazine - Fall 2017 - 50
Focus Magazine - Fall 2017 - 51
Focus Magazine - Fall 2017 - Ad Index
Focus Magazine - Fall 2017 - Focus Contacts
Focus Magazine - Fall 2017 - 54
Focus Magazine - Fall 2017 - Cover3
Focus Magazine - Fall 2017 - Cover4
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