Big Picture - January/February 2020 - 22

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CUSTOMER SUCCESS STORIES

SURVIVING THE STORM

How the Onset X1-LT helped Collazo Group survive the aftermath of Hurricane Maria.

BIG PICTURE

January/February 2020

One hundred and fifty miles per hour. That was the recorded sustained winds behind Hurricane Maria, the devastating
Category 4 storm that blew through the Caribbean islands in
late 2017. By the time it hit Puerto Rico on September 28, it
was the strongest storm in 85 years to make landfall. It knocked
out power to the entire island. Trees were uprooted. Homes and
businesses were destroyed. Epic flooding ensued.
As the world watched in horror, the people of Puerto Rico
began to sift through the aftermath - a recovery that continues
today. Christian Collazo remembers everything all too well. The
owner of print service provider Collazo Group recalls the feeling
of isolation. "When the hurricane hit, there were no communications at all, no email and no telephones," Collazo says. "Part
of our building blew off, parts of the roof blew off, and we were
flooded. We were shut down for three weeks, rebuilding, cleaning, with no production running."
Little by little, business resumed. Collazo Group ended up
taking a small office in the metro area of the island. The company had limited internet availability and telephone service, but it
could start plotting its course.

22

Two weeks prior to the hurricane, Collazo signed a contract
with Fujifilm for the Onset X1-LT. After the storm hit, things were
a little off track, to say the least. "We immediately spoke to Fujifilm
to discuss a delay because we were in limbo," Collazo says.
Fast forward two months after the hurricane and Collazo
Group completed its successful install of the Onset X1-LT. Four
months later, the Collazo team was back to full capacity, culminating with a recent open house celebration.
"When our clients started reordering from us, they were
doubling up on orders, as all of their previous output was ruined
by the storm," Collazo says.
DIGITAL TO THE RESCUE
A family-owned business, Collazo Group was founded in 1984
with three employees. Today, with more than 70 professionals,
the company operates out of a modern 45,000-square-foot
facility. The team operates with two shifts, 16 hours per day.
Since the beginning, Collazo Group has distinguished itself by
providing quality services and excellence to its clients, knowing
that every job is a unique chance to make a good impression.
While it began as an offset commercial printing company,
Collazo says he started to see offset margins tapering off. He
knew the company needed a wide-format press that could handle
its ever-growing capacity, which includes large, custom displays
for retail-driven clients including drug stores, supermarkets, malls,
chocolate and snack companies, and pharmaceuticals.
"It's not possible without digital," Collazo says. "We can now
show the client the final product, as-is, with exactly the same
materials, same output, same finishing, and they really like that.
The Onset has helped us gain a lot of new business. We output a
lot of white ink on the Onset, and it's the best on the market for
quality, production, and outstanding reliability."
Collazo Group prints on multiple substrates, including
corrugated, foamboards, styrene, PETG, Lexan, ACM, and PVC.
Collazo says the adhesion on these substrates is really good, and
the matte and gloss finishes allow substrates to really stand out,
especially for the company's upscale clients.
To make it through the storm, Collazo needed a partner it
could depend on. "Fujifilm's communication, support and service
are very good," Collazo says. "If I don't have the support, I'm not
going to buy the machine."
fujifilminkjet.com


http://www.fujifilminkjet.com

Big Picture - January/February 2020

Table of Contents for the Digital Edition of Big Picture - January/February 2020

Big Picture - January/February 2020
Insight
Wide Angle
Upfront
Outside the Gamut
Step-by-Step: Wrap and Roll
Ideas: 2020 Vision
R+D
Explorer
Big Picture - January/February 2020 - Big Picture - January/February 2020
Big Picture - January/February 2020 - Cover2
Big Picture - January/February 2020 - 1
Big Picture - January/February 2020 - Insight
Big Picture - January/February 2020 - 3
Big Picture - January/February 2020 - Wide Angle
Big Picture - January/February 2020 - 5
Big Picture - January/February 2020 - Upfront
Big Picture - January/February 2020 - 7
Big Picture - January/February 2020 - 8
Big Picture - January/February 2020 - 9
Big Picture - January/February 2020 - 10
Big Picture - January/February 2020 - 11
Big Picture - January/February 2020 - Outside the Gamut
Big Picture - January/February 2020 - 13
Big Picture - January/February 2020 - Step-by-Step: Wrap and Roll
Big Picture - January/February 2020 - 15
Big Picture - January/February 2020 - 16
Big Picture - January/February 2020 - 17
Big Picture - January/February 2020 - 18
Big Picture - January/February 2020 - Ideas: 2020 Vision
Big Picture - January/February 2020 - 20
Big Picture - January/February 2020 - 21
Big Picture - January/February 2020 - 22
Big Picture - January/February 2020 - 23
Big Picture - January/February 2020 - 24
Big Picture - January/February 2020 - 25
Big Picture - January/February 2020 - 26
Big Picture - January/February 2020 - 27
Big Picture - January/February 2020 - 28
Big Picture - January/February 2020 - 29
Big Picture - January/February 2020 - 30
Big Picture - January/February 2020 - 31
Big Picture - January/February 2020 - 32
Big Picture - January/February 2020 - 33
Big Picture - January/February 2020 - R+D
Big Picture - January/February 2020 - 35
Big Picture - January/February 2020 - 36
Big Picture - January/February 2020 - 37
Big Picture - January/February 2020 - 38
Big Picture - January/February 2020 - 39
Big Picture - January/February 2020 - Explorer
Big Picture - January/February 2020 - Cover3
Big Picture - January/February 2020 - Cover4
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