VMSD - October 2011 - (Page 56)

CO CHECKING OUT Interview by Whitney Harrod Michele La Grego The Express vp discusses the yin and yang of store design and letting the product speak for itself. Your career has included working abroad for Levi Strauss & Co. and most recently for Express, serving as senior vp of visual merchandising and store design. What has been the biggest change in visual merchandising in the last few years? The virtual world has changed how customers shop. You can buy anything on your smartphone whenever, wherever. So stores need to go the extra mile and engage customers with great service and great presentations that deliver an experience they cannot get online. What have you learned about cultural shopping patterns during your work abroad as well as in the U.S.? In certain countries, you cannot use mannequins or show body parts in imagery. In some cases, I had to come up with a few options to showcase outfits and fashion messages in the window and in-store. As companies expand globally, it’s important to understand how people shop outside of the western world based on cultural and religious differences. The visual basics may not translate so well. Design Inspiration Travel: Brussels. Multiple countries are only a train ride away. Fashion: Designer Ann Demeulemeester. She has not veered off her path in two decades. Her work is simple, fluid and intricate. Architecture: Frank Lloyd Wright. The way he utilized natural materials and techniques that embrace the natural environment in his work were so unique during that time. You’ve said that designers sometimes focus too much on store design and not enough on the fashion in the store. How did you take this into consideration in the new Express format? We started the project with design firm Wonderwall by visiting multiple stores and discussing how product is presented, as well as the role mannequin displays play in showing fashion. Wonderwall wanted to understand the product assortment, the merchandise presentation and the difference in capacity between key items and fashion items and how they were displayed at Express. As a retailer, we appreciated this because sometimes the focus is on a beautiful store and not how product needs to work in the space. Why did you take the storefront window experience and replicate it in-store with illuminated vitrines? The vitrines communicate the Express fashion messages by lifestyle. Punctuating each room by showing a party, casual, wear to work and denim fashion statement was very deliberate. It clearly shows our product assortment and is an intuitive navigational feature. There’s a lot of in-store technology, including interactive touchscreens and video monitors streaming fashion shows and events, in this new format. Why was this important to the overall store experience? The integration of multimedia elements allows us to showcase our products and our brand in the way they look best – in motion. Our customers like to interact with brands via social media and mobile, so we provided this smartphone-inspired option that reflects the way they live their lives. How do you know when a visual merchandising display is successful? Every Monday morning when I see the sales reports. x 56 OCTOBER 2011 | vmsd.com http://www.vmsd.com

Table of Contents for the Digital Edition of VMSD - October 2011

VMSD - October 2011
Contents
From the Editor
VMSD Editorial Advisory Board
The Goods
Design Detail
Next Store
Sustainable Momentum
Motion Pictures
Grazing in Their Own Backyards
This Express Goes Uptown and Down
Showroom
Ad Index
Checking Out

VMSD - October 2011

https://www.nxtbook.com/nxtbooks/STMG/vmsd_20200506
https://www.nxtbook.com/nxtbooks/STMG/vmsd_20200304
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201802
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201801
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201712
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201711
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201710
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201709
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201708
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201707
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201706
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201705
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201704
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201703
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201702
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201701
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201612
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201611
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201610
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201609
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201608
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201607
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201606
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201605
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201604
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201603
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201602
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201601
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201512
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201511
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201510
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201509
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201508
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201507
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201506
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201505
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201504
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201503
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201502
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201501
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201412
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201411
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201410
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201409
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201408
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201407
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201406
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201405
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201404
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201403
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201402
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201401
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201312
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201311
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201310
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201309
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201308
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201307
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201306
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201305
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201304
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201303
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201302
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201301
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201212
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201211
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201210
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201209
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201208
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201207
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201206
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201205
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201204
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201203
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201202
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201201
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201112
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201111
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201110
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201109
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201108
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201107
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201106
https://www.nxtbook.com/nxtbooks/STMG/vmsd_201105
https://www.nxtbookmedia.com