VMSD - September 2020 - 19

s h ut t e r s t o c k

C o ur t e s y o f Am a z o n , S e at t l e

e Essentials
services through its Whole Foods Market and Amazon Fresh units. "Those
operators provided the essentials we need on a daily basis, and the safe and
efficient delivery of them," says Lessard.
Kroger (Cincinnati), the largest traditional grocery retailer, also gets a
nod from the board, including Amanda Sarver, the chain's Senior Interior
Designer. "I strongly feel that the company has done a remarkable job pivoting [and] reacting quickly throughout this entire pandemic," says Sarver.
"It's been an industry leader in setting up cleaning procedures, dedicated
times for high-risk customers, mandating masks for both shoppers and
associates, waiving the fee for 'Kroger Pick Up' service and much more."

By Matthew Hall,
Contributing Writer

Rather than operators, it's front-line grocery store workers who
should be the honorees this year, says David Kepron, Founder-Owner of
the Retail (r)Evolution LLC and Owner of NXTLVL Experience Design.
"In addition to having to deal with the usual unruly customers who
often can be most unreasonable and full of demands and carry an air
of entitlement, grocery store workers had to battle those who decided
that the rules of health safety, such as wearing a mask, didn't apply to
them," Kepron explains. "In most cases, the employees stood by what
their brand stands for, which is taking care of their customers' best interests by asking those who refused to abide by the rules to leave. This may

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VMSD - September 2020

Table of Contents for the Digital Edition of VMSD - September 2020

VMSD - September 2020
Contents
From the Editor
Vmsd Editorial Advisory Board
The Goods
Delivering Design
2020 Retailer of the Year
Setting the Mood
Showroom
Checking Out
Ad Index
VMSD - September 2020 - Intro
VMSD - September 2020 - VMSD - September 2020
VMSD - September 2020 - Cover2
VMSD - September 2020 - Contents
VMSD - September 2020 - From the Editor
VMSD - September 2020 - 3
VMSD - September 2020 - Vmsd Editorial Advisory Board
VMSD - September 2020 - 5
VMSD - September 2020 - The Goods
VMSD - September 2020 - 7
VMSD - September 2020 - 8
VMSD - September 2020 - 9
VMSD - September 2020 - Delivering Design
VMSD - September 2020 - 11
VMSD - September 2020 - 12
VMSD - September 2020 - 13
VMSD - September 2020 - 14
VMSD - September 2020 - 15
VMSD - September 2020 - 16
VMSD - September 2020 - 17
VMSD - September 2020 - 2020 Retailer of the Year
VMSD - September 2020 - 19
VMSD - September 2020 - 20
VMSD - September 2020 - BB1
VMSD - September 2020 - BB2
VMSD - September 2020 - Trion1
VMSD - September 2020 - Trion2
VMSD - September 2020 - Trion3
VMSD - September 2020 - Trion4
VMSD - September 2020 - Trion5
VMSD - September 2020 - Trion6
VMSD - September 2020 - Trion7
VMSD - September 2020 - Trion8
VMSD - September 2020 - Trion9
VMSD - September 2020 - Trion10
VMSD - September 2020 - Trion11
VMSD - September 2020 - Trion12
VMSD - September 2020 - Trion13
VMSD - September 2020 - Trion14
VMSD - September 2020 - Trion15
VMSD - September 2020 - Trion16
VMSD - September 2020 - 21
VMSD - September 2020 - Setting the Mood
VMSD - September 2020 - 23
VMSD - September 2020 - 24
VMSD - September 2020 - Showroom
VMSD - September 2020 - 26
VMSD - September 2020 - 27
VMSD - September 2020 - Checking Out
VMSD - September 2020 - Ad Index
VMSD - September 2020 - Cover4
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