Health Administration Press Management Catalog - Spring 2021 - 5

NEW BOOKS

LEADING ANCILLARY AND SUPPORT DEPARTMENTS TO
HIGHER PERFORMANCE: THE NEW SERVICE
IMPERATIVE FOR PATIENT CARE
Frank R. Tortorella, MBA, JD, FACHE, Editor

and

➤	 Instructor Resources:
Test bank and review questions.

to
The New
Service
Imperative
for Patient Care
FRANK R. TORTORELLA, Editor
An ACHE Management Series book
Softbound, approximately 363 pp,
March 2021
ISBN: 978-1-64055-240-1
Order code: 2433I
$40.60 member price
$58.00 non-member price
 

Leading Ancillary and Support Departments to Higher Performance: The New Service
Imperative for Patient Care examines the key principles for effectively and efficiently
leading ancillary and support teams throughout a healthcare system. Best practices
from direct patient care, as well as from diagnostic, therapeutic, and nonclinical
services, offer real-world methods for measuring performance and making course
corrections when needed.
The book's chapters are written by accomplished healthcare experts who identify
the strategies they have employed to optimize results in their specific ancillary
and support areas. Each of these chapters begins with a description of an ancillary
department and then explores its structure, key services, customers, and more.
The book also offers:
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ache.org/HAP/Tortorella

Insights on measuring productivity and implementing staffing models
An innovative framework for improving departmental performance
Guidance on identifying key work units and performance metrics
Best practices in leadership and communication for ancillary and support
departments
Strategies for applying the Baldrige framework to these areas

Ancillary and support departments are essential partners in ensuring that a
healthcare organization achieves its patient safety and experience goals. To be
successful, healthcare leaders must understand these departments and how to
optimize their performance.
Frank R. Tortorella, MBA, JD, FACHE, is vice president of accreditation,
regulation, and certification at The University of Texas MD Anderson Cancer
Center in Houston. In this role, he provides institutional strategic oversight and
leadership for accreditations, regulations, and certifications. He previously served
as vice president of clinical support services. Prior to joining MD Anderson,
Tortorella served as vice president of finance and vice president of ambulatory care
at Advocate Illinois Masonic Medical Center in Chicago.

Request an exam copy at ache.org/HAPexam

5

https://www.ache.org/learning-center/publications/books/2433I https://www.ache.org/learning-center/publications/books/2433I http://www.ache.org/HAP/Tortorella http://www.ache.org/HAPexam

Health Administration Press Management Catalog - Spring 2021

Table of Contents for the Digital Edition of Health Administration Press Management Catalog - Spring 2021