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J o u r n al of H ealt H care M anageMent 61:5 S epte Mber /o ctober 2016 Florence, C. S., Atherly, A., & Thorpe, K. E. (2006). Will choice-based reform work for Medicare? Evidence from the Federal Employees Health Benefits Program. Health Services Research, 41(5), 1741-1761. Flynn, K. E., Smith, M. A., & Davis, M. K. (2002). From physician to consumer: The effectiveness of strategies to manage health care utilization. Medical Care Research and Review, 59(4), 455-481. Ford, R. C., & Fottler, M. D. (2000). Creating customer-focused health care organizations. Health Care Management Review, 25(4), 18-33. Fottler, M. D., Ford, R. C., Roberts, V., Ford, E. W., & Spears Jr., J. D. (2000). Creating a healing environment: The importance of the service setting in the new consumeroriented healthcare system. Journal of Healthcare Management, 45, 91-107. Herzlinger, R. E. (2006). Why innovation in health care is so hard. Harvard Business Review, 84(5), 58-66. Herzlinger, R. E. (2010). Healthcare reform and its implications for the U.S. economy. Business Horizons, 53, 105-117. Huntington, W., Covington, L., Center, P., Covington, L., & Manchikanti, L. (2011). Patient Protection and Affordable Care Act of 2010: Reforming the health care reform for the new decade. Pain Physician, 14(1), E35-E67. Hyeyoung, O. (2014). Hospital consultations and jurisdictions over patients: Consequences for the medical profession. Sociology of Health and Illness, 36(4), 15. Kerfoot, K. (1988). The physician as customer: A challenge for the nurse manager. Nursing Economics, 7(3), 165-166. Kuo, D. Z., Sisterhen, L. L., Sigrest, T. E., Biazo, J. M., Aitken, M. E., & Smith, C. E. (2012). Family experiences and pediatric health services use associated with familycentered rounds. Pediatrics, 130(2), 299-305. Lee, M. A., & Yom, Y. H. (2007). A comparative study of patients' and nurses' perceptions of the quality of nursing services, satisfaction and intent to revisit the hospital: Questionnaire survey. International Journal of Nursing Studies, 44(4), 545-555. Lloyd, C., King, R., Bassett, H., Sandland, S., & Savige, G. (2001). Patient, client or consumer? A survey of preferred terms. Australasian Psychiatry, 9(4), 321-324. Matusitz, J., & Spear, J. (2014). Effective doctor-patient communication: An updated examination. Social Work in Public Health, 29(3), 252-266. Mazurenko, O., Zemke, D., Lefforge, N., Shoemaker, S., & Menachemi, N. (2014). What determines the surgical patient experience? Exploring the patient, clinical staff, and administration perspectives. Journal of Healthcare Management, 60(5), 332-346. Merkel, W. T. (1984). Physician perception of patient satisfaction: Do doctors know which patients are satisfied? Medical Care, 22(5), 453-459. Miller, S. I., & Fredericks, M. (1999). How does grounded theory explain? Qualitative Health Research, 9, 538-551. O'Connor, S. J., Trinh, H. Q., & Shewchuk, R. M. (2000). Perceptual gaps in understanding patient expectations for health care service quality. Health Care Management Review, 25(2), 7-23. Pakdil, F., & Harwood, T. N. (2005). Patient satisfaction in a preoperative assessment clinic: An analysis using SERVQUAL dimensions. Total Quality Management & Business Excellence, 16(1), 15-30. Patient. (n.d.). In Merriam-Webster's online dictionary. Retrieved from http://www .merriam-webster.com/dictionary /patient?utm_campaign=sd&utm _medium=serp&utm_source=jsonld Powell, P. T., & Laufer, R. (2010). The promises and constraints of consumer-directed healthcare. Business Horizons, 53, 171-182. Ramachandran, A., & Cram, N. (2005). Standards and customer satisfaction in the healthcare industry. Journal of Clinical Engineering, 30(4), 219-228. Rappaport, D. I., Ketterer, T. A., Nilforoshan, V., & Sharif, I. (2012). Family-centered rounds: Views of families, nurses, trainees, and attending physicians. Clinical Pediatrics, 51(3), 260-266. Reeder, L. G. (1972). The patient-client as a consumer: Some observations on the changing professional-client relationship. Journal of Health and Social Behavior, 13(4), 406-412. Renzenbrink, I. (2011). The inhospitable hospital. Illness, Crisis & Loss, 19(1), 27-39. Simmons, P., Hawley, C. J., Gale, T. M., & Sivakumaran, T. (2010). Service user, 332 http://www.merriam-webster.com/dictionary/patient?utm_campaign=sd&utm_medium=serp&utm_source=jsonld http://www.merriam-webster.com/dictionary/patient?utm_campaign=sd&utm_medium=serp&utm_source=jsonld http://www.merriam-webster.com/dictionary/patient?utm_campaign=sd&utm_medium=serp&utm_source=jsonld http://www.merriam-webster.com/dictionary/patient?utm_campaign=sd&utm_medium=serp&utm_source=jsonld

Table of Contents for the Digital Edition of Journal of Healthcare Management - September/October 2016

Journal of Healthcare Management - September/October 2016
Contents
Interview With Jayne E. Pope, RN, FACHE, CEO of Hill Country Memorial Hospital
How to Find the Ideal Chief Medical Officer
Four Strategies for Succeeding With Bundled Payments
Who Is a Hospital’s “Customer”? Olena Mazurenko, Dina Marie Zemke, and Noelle Lefforge
Vision Statement Quality and Organizational Performance in U.S. Hospitals Rachna Gulati, Osama Mikhail, Robert O. Morgan, and Dean F. Sittig
Maximizing Healthcare Professionals’ Use of New Computer Technologies in a Small, Urban Hospital’s Critical Care Unit Patricia C. Vadillo, Estrellita S. Rojo, Adelaida Garces, and Maria G. Checton
Factors Determining Medical Staff Configurations in Community Health Centers: CEO Perspectives Patricia Pittman, Leah Masselink, Lauren Bade, Bianca Frogner, and Leighton Ku
Journal of Healthcare Management - September/October 2016 - Contents
Journal of Healthcare Management - September/October 2016 - Cover2
Journal of Healthcare Management - September/October 2016 - i
Journal of Healthcare Management - September/October 2016 - ii
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Journal of Healthcare Management - September/October 2016 - Interview With Jayne E. Pope, RN, FACHE, CEO of Hill Country Memorial Hospital
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Journal of Healthcare Management - September/October 2016 - How to Find the Ideal Chief Medical Officer
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Journal of Healthcare Management - September/October 2016 - Four Strategies for Succeeding With Bundled Payments
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Journal of Healthcare Management - September/October 2016 - Who Is a Hospital’s “Customer”? Olena Mazurenko, Dina Marie Zemke, and Noelle Lefforge
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Journal of Healthcare Management - September/October 2016 - Vision Statement Quality and Organizational Performance in U.S. Hospitals Rachna Gulati, Osama Mikhail, Robert O. Morgan, and Dean F. Sittig
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Journal of Healthcare Management - September/October 2016 - Maximizing Healthcare Professionals’ Use of New Computer Technologies in a Small, Urban Hospital’s Critical Care Unit Patricia C. Vadillo, Estrellita S. Rojo, Adelaida Garces, and Maria G. Checton
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Journal of Healthcare Management - September/October 2016 - Factors Determining Medical Staff Configurations in Community Health Centers: CEO Perspectives Patricia Pittman, Leah Masselink, Lauren Bade, Bianca Frogner, and Leighton Ku
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