The Journal of College and University Student Housing - Volume 45, No. 2 - 79

Entry-Level Professionals' Proficiency with Helping Skills

Table 2
Survey Response Demographics Institution Size
Size of institution in
student numbers

# of
respondents

1,000 or less

5

1,001-5,000

14

5,001-10,000

4

10,001-20,000

7

20,001+

8

Table 3
Survey Response Demographics Institution Type
Institution
type

# of
respondents

Private 4-year

14

Public 4-year

21

Private 2-year

0

Public 2-year

2

Other

0

Importance of Various Skills and
Situational Needs
While all skills were deemed as at least slightly important and the overwhelming majority were deemed as moderately important or
above, the most important skill for entry-level
professionals was interpersonal skills, with an
average of 4.47 out of 5. A full breakdown of all
responses can be found in Table 4.
Regarding important situations that
require the use of helping skills, 36 individuals
completed the question. Of these responses,

more than half described roommate issues as a
situation requiring helping skills. One respondent noted that their professionals needed to
handle "roommate/suitemate conflicts and
issues where there is a lack of communication
between students." Another stated,
With our housing crunch, they are doing more
and more conflict mediation than ever before.
And, unfortunately, we are meeting more and
more frequently with affected roommates
who either have to identify coping strategies
for a roommate's mental health issue or are
actively dealing with feelings of being disloyal
to a roommate because they "told on them"
by alerting staff.
Situations that involve mental health concerns were the next most frequently reported.
This included students with mental health
issues or students who were supporting family
members or friends with mental illness. One respondent indicated that "helping skills are essential when students return from a hospitalization
due to a mental health concern." Another participant stated that the same mental health issues
that students face are also ones that student staff
members deal with daily. Finally, the third most
common situation requiring the use of helping
skills was crisis/emergency events. Specifically,
respondents described the need for these skills
when "on-call" or "when confronting various
student incidents that range from health emergencies to violence." Situations mentioned less
frequently included advising, new student orientation, discipline and conduct hearings, working
with parents, dealing with suicide ideation, and
follow-up support after a sexual assault.

Desired Skills Not Observed
Thirty-five participants responded to the question addressing skills that are desired but not
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The Journal of College and University Student Housing - Volume 45, No. 2

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Contents
The Journal of College and University Student Housing - Volume 45, No. 2 - Intro
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