Talking Stick - January/February 2009 - 38

Assessing AssignmenTs University of Michigan (Ann Arbor, Michigan) if you build iT… six sTeps for sysTem sATisfAcTion 1 If satisfied with the current Michael Zabriskie, Director, Housing Information Office assignments process, choose or build a system that mimics this as closely as possible. It will ease integration with other operations. 2 Consider the balance of time When the University of Michigan developed in-house software that allows students to select housing options and sign an electronic contract, teamwork was critical. Zabriskie says, “It was a collaborative venture for several housing departments: the assignments office and the information technology department, coupled with a number of reviews from the university’s legal counsel.” One benefit has been that the housing office gains a better sense of which new students are on the fence or definitely not attending the school, Zabriskie says. “We were able to relay this information to our admissions colleagues and reassign those spaces more rapidly.” One unanticipated consequence, though, is that students tend to sign the contracts without reading them. “Some students treat this contract with the same degree of importance they treat software license agreements. They don’t read it and are compelled to deal with those consequences in very real ways. The paper contracts made many of them stop and think, because for many, this had been the first paper contract they signed as an ‘adult.’” continUes 54 3 When considering a commercial product, talk to colleagues that have used the different systems. Pay attention to system stability and customer service issues, since everyone’s assignments process is different. 4 Assume that anyone who works with the software will eventually leave their jobs for new opportunities, and allow time for documentation and mentoring to avoid a knowledge gap. 5 When considering, introducing, and using your software, ask for opinions from everyone, from the director to freshman applicants. 6 Whether you purchase a system or create it, patience is a virtue. Adjusting it to the satisfaction of the housing staff and students is not a once-and-done process. 3 Talking STick Residence halls and retail area on the University of Illinois at Chicago’s campus. University of illinois at chicago versus money. If the campus IT team or housing staff writes the software, this will involve less initial expense but will probably take longer. A commercial software solution may have a greater upfront cost but will be operational relatively quickly.

Talking Stick - January/February 2009

Table of Contents for the Digital Edition of Talking Stick - January/February 2009

Talking Stick - January/February 2009
Contents
Online Now
Vision
Just In
Your ACUHO-I
Transitions
Res Life
Facilities
Business
Special Focus
Calendar
Assessing Assignments
On Your Honor
Conversations
First Takes
Reporting Out
Welcome
Snapshot
Talking Stick - January/February 2009 - BB1
Talking Stick - January/February 2009 - BB2
Talking Stick - January/February 2009 - Talking Stick - January/February 2009
Talking Stick - January/February 2009 - Cover2
Talking Stick - January/February 2009 - 1
Talking Stick - January/February 2009 - 2
Talking Stick - January/February 2009 - Contents
Talking Stick - January/February 2009 - Online Now
Talking Stick - January/February 2009 - 5
Talking Stick - January/February 2009 - Vision
Talking Stick - January/February 2009 - 7
Talking Stick - January/February 2009 - Just In
Talking Stick - January/February 2009 - 9
Talking Stick - January/February 2009 - 10
Talking Stick - January/February 2009 - 11
Talking Stick - January/February 2009 - 12
Talking Stick - January/February 2009 - Your ACUHO-I
Talking Stick - January/February 2009 - Transitions
Talking Stick - January/February 2009 - 15
Talking Stick - January/February 2009 - 16
Talking Stick - January/February 2009 - 17
Talking Stick - January/February 2009 - Res Life
Talking Stick - January/February 2009 - 19
Talking Stick - January/February 2009 - 20
Talking Stick - January/February 2009 - Facilities
Talking Stick - January/February 2009 - 22
Talking Stick - January/February 2009 - 23
Talking Stick - January/February 2009 - Business
Talking Stick - January/February 2009 - 25
Talking Stick - January/February 2009 - 26
Talking Stick - January/February 2009 - Special Focus
Talking Stick - January/February 2009 - 28
Talking Stick - January/February 2009 - 29
Talking Stick - January/February 2009 - Calendar
Talking Stick - January/February 2009 - 31
Talking Stick - January/February 2009 - Assessing Assignments
Talking Stick - January/February 2009 - 33
Talking Stick - January/February 2009 - 34
Talking Stick - January/February 2009 - 35
Talking Stick - January/February 2009 - 36
Talking Stick - January/February 2009 - 37
Talking Stick - January/February 2009 - 38
Talking Stick - January/February 2009 - 39
Talking Stick - January/February 2009 - On Your Honor
Talking Stick - January/February 2009 - 41
Talking Stick - January/February 2009 - 42
Talking Stick - January/February 2009 - 43
Talking Stick - January/February 2009 - 44
Talking Stick - January/February 2009 - 45
Talking Stick - January/February 2009 - 46
Talking Stick - January/February 2009 - 47
Talking Stick - January/February 2009 - Conversations
Talking Stick - January/February 2009 - 49
Talking Stick - January/February 2009 - 50
Talking Stick - January/February 2009 - First Takes
Talking Stick - January/February 2009 - Reporting Out
Talking Stick - January/February 2009 - 53
Talking Stick - January/February 2009 - 54
Talking Stick - January/February 2009 - 55
Talking Stick - January/February 2009 - 56
Talking Stick - January/February 2009 - 57
Talking Stick - January/February 2009 - Welcome
Talking Stick - January/February 2009 - 59
Talking Stick - January/February 2009 - 60
Talking Stick - January/February 2009 - Cover3
Talking Stick - January/February 2009 - Cover4
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