Talking Stick - July/August 2009 - 21
intentions to increase the number of services to be outsourced. Colleges and universities are doing this for a number of reasons, including cost reduction, efficiency, quality, and professional management. Services being suggested for outsourcing include two integral services provided by residence life: housekeeping From the very beginning, values and purpose need to be the driving forces when considering whether or not a department should outsource some of its operations. Melinda Farmer, a regional vice president at American Campus Communities in Austin, Texas, says, “The institution needs to ask itself why it is making siUe Photo serviCe and facilities. Housekeeping was reported in the Unicco survey to be the service most considered for outsourcing in the near future. As institutions face the uncertain economic climate as well as the ever changing and complicating future, the importance of outsourcing for residential life will remain high because it is a question of balancing the highest quality service for students with the ever looming bottom line. With many institutions already outsourcing key residential life services such as facilities or housekeeping, outsourcing may look like the quick and easy solution. Also, the potential savings in operating costs as well as the perceived freedom from constant supervision is exciting and promising. Reality, on the other hand, compels residence life professionals to ask questions about what outsourcing involves, from the very beginning of deciding if outsourcing is the practical solution to the end where everything is up and running. the decision to outsource and how will the goals it sets forth be satisfied with the use of outsourcing.” For example, if the issue being addressed is to improve student satisfaction with residence life due to service standards, then outsourcing may be able to help, as it provides a professional staff of employees whose sole work is the facility they have been assigned. Understanding the reasons behind this process will allow the institution to find a company that shares their beliefs, which will be reflected in the working relationship. If and when the decision is made to outsource, the next step – and one of the more difficult ones – is to select the company that will be contracted. Bob Legate, chair of the ACUHO-I Housing Facilities and Services Committee and associate director of facilities at Southern Illinois University at Edwardsville, explains, “Institutions need to develop lists of specifications for what they Opened in 2007, Evergreen Hall offers residents a fitness center as well. July + auguST 2009 21
Talking Stick - July/August 2009
Table of Contents for the Digital Edition of Talking Stick - July/August 2009
Talking Stick - July/August 2009
Contents
Online Now
Vision
Just In
Your ACUHO-I
Transitions
Res Life
Facilities
Business
Calendar
The Other Side of the Street
Courting Change in Judicial Affairs
Conversations
First Takes
Reporting Out
Welcome
Snapshot
Talking Stick - July/August 2009 - BB1
Talking Stick - July/August 2009 - BB2
Talking Stick - July/August 2009 - Talking Stick - July/August 2009
Talking Stick - July/August 2009 - Cover2
Talking Stick - July/August 2009 - 1
Talking Stick - July/August 2009 - 2
Talking Stick - July/August 2009 - Contents
Talking Stick - July/August 2009 - Online Now
Talking Stick - July/August 2009 - 5
Talking Stick - July/August 2009 - Vision
Talking Stick - July/August 2009 - 7
Talking Stick - July/August 2009 - Just In
Talking Stick - July/August 2009 - 9
Talking Stick - July/August 2009 - 10
Talking Stick - July/August 2009 - 11
Talking Stick - July/August 2009 - 12
Talking Stick - July/August 2009 - Your ACUHO-I
Talking Stick - July/August 2009 - Transitions
Talking Stick - July/August 2009 - 15
Talking Stick - July/August 2009 - Res Life
Talking Stick - July/August 2009 - 17
Talking Stick - July/August 2009 - 18
Talking Stick - July/August 2009 - 19
Talking Stick - July/August 2009 - Facilities
Talking Stick - July/August 2009 - 21
Talking Stick - July/August 2009 - 22
Talking Stick - July/August 2009 - 23
Talking Stick - July/August 2009 - Business
Talking Stick - July/August 2009 - 25
Talking Stick - July/August 2009 - 26
Talking Stick - July/August 2009 - Calendar
Talking Stick - July/August 2009 - The Other Side of the Street
Talking Stick - July/August 2009 - 29
Talking Stick - July/August 2009 - 30
Talking Stick - July/August 2009 - 31
Talking Stick - July/August 2009 - 32
Talking Stick - July/August 2009 - 33
Talking Stick - July/August 2009 - 34
Talking Stick - July/August 2009 - 35
Talking Stick - July/August 2009 - Courting Change in Judicial Affairs
Talking Stick - July/August 2009 - 37
Talking Stick - July/August 2009 - 38
Talking Stick - July/August 2009 - 39
Talking Stick - July/August 2009 - 40
Talking Stick - July/August 2009 - 41
Talking Stick - July/August 2009 - 42
Talking Stick - July/August 2009 - 43
Talking Stick - July/August 2009 - 44
Talking Stick - July/August 2009 - Conversations
Talking Stick - July/August 2009 - 46
Talking Stick - July/August 2009 - 47
Talking Stick - July/August 2009 - 48
Talking Stick - July/August 2009 - First Takes
Talking Stick - July/August 2009 - Reporting Out
Talking Stick - July/August 2009 - 51
Talking Stick - July/August 2009 - 52
Talking Stick - July/August 2009 - 53
Talking Stick - July/August 2009 - Welcome
Talking Stick - July/August 2009 - 55
Talking Stick - July/August 2009 - Snapshot
Talking Stick - July/August 2009 - Cover3
Talking Stick - July/August 2009 - Cover4
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