IDENTIFY PEOPLE WHO ARE PASSIONATE ABOUT SUPPORTING YOUR CAUSE, KNOWLEDGEABLE ABOUT THE FIRST-YEAR EXPERIENCE, AND COMMITTED TO THE SUCCESS OF STUDENTS – AND THEN GET THEM INVOLVED. CASE WESTERN RESERVE UNIVERSITY REVIEW YOUR SITUATION First-year Case Western students engage in a team building and leadership exercise called (top) First-year students gather with housekeeping staff at Case to thank housekeeping for their hard the housekeepers’ residential buildings. (bottom) MAY + JUNE 2010 27