Talking Stick - March/April 2011 - 20

BUSINESS OPERATIONS

Smart Packaging
By Bridget Cunningham

Designing strategies to ensure an efficient delivery of packages in residence halls.

Boston University’s packaging system keeps this inner city campus bustling.
KALMAN ZABARSKY, BOSTON UNIVERSITY

As more and more students are ordering books and making other purchases online, colleges and universities are trying to find more efficient ways to deliver and distribute packages throughout their housing communities. Ordering online has several advantages: It saves a trip to the store, the product is delivered more quickly, and packages can be easily tracked after shipment. Essentially, it’s just easier and more convenient, allowing students to order from the comfort of their desks. The ease of the ordering process can sometimes, however, be overshadowed by delivery problems. Though the delivery and distribution of packages may seem easy and simple at an individual level, difficulties arise when the process is multiplied
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TALKING STICK

by all the individuals in an entire housing community. In order to ensure the efficient delivery of packages, residence halls have sought out systems that feature an emphasis on safety, good organization, and customer service. As recently as several years ago, the packaging system at Boston University in Massachusetts was still based on a pen-andpaper structure. According to Marie Richard, the assistant director of housing, it was becoming more and more difficult to sort and manage packages on such a large scale: “You need to have people realize a problem to get on board.” For the past two and half years, they have employed a user-friendly computerized structure connecting their five residential mailrooms. Though it was a large initial



Talking Stick - March/April 2011

Table of Contents for the Digital Edition of Talking Stick - March/April 2011

Talking Stick - March/April 2011
Table of Contents
Online Now
Vision
Just In
Your ACUHO-I
Transitions
Res Life
Business Operations
Special Focus
Calendar
An Open House
Getting Your Ducks in a Row
Conversations
First Takes
Reporting Out
Welcome
Snapshot
Talking Stick - March/April 2011 - Intro
Talking Stick - March/April 2011 - Talking Stick - March/April 2011
Talking Stick - March/April 2011 - Cover2
Talking Stick - March/April 2011 - 1
Talking Stick - March/April 2011 - 2
Talking Stick - March/April 2011 - Table of Contents
Talking Stick - March/April 2011 - Online Now
Talking Stick - March/April 2011 - 5
Talking Stick - March/April 2011 - Vision
Talking Stick - March/April 2011 - 7
Talking Stick - March/April 2011 - Just In
Talking Stick - March/April 2011 - 9
Talking Stick - March/April 2011 - 10
Talking Stick - March/April 2011 - 11
Talking Stick - March/April 2011 - 12
Talking Stick - March/April 2011 - Your ACUHO-I
Talking Stick - March/April 2011 - Transitions
Talking Stick - March/April 2011 - 15
Talking Stick - March/April 2011 - Res Life
Talking Stick - March/April 2011 - 17
Talking Stick - March/April 2011 - 18
Talking Stick - March/April 2011 - 19
Talking Stick - March/April 2011 - Business Operations
Talking Stick - March/April 2011 - 21
Talking Stick - March/April 2011 - 22
Talking Stick - March/April 2011 - 23
Talking Stick - March/April 2011 - Special Focus
Talking Stick - March/April 2011 - 25
Talking Stick - March/April 2011 - 26
Talking Stick - March/April 2011 - Calendar
Talking Stick - March/April 2011 - An Open House
Talking Stick - March/April 2011 - 29
Talking Stick - March/April 2011 - 30
Talking Stick - March/April 2011 - 31
Talking Stick - March/April 2011 - 32
Talking Stick - March/April 2011 - 33
Talking Stick - March/April 2011 - 34
Talking Stick - March/April 2011 - 35
Talking Stick - March/April 2011 - Getting Your Ducks in a Row
Talking Stick - March/April 2011 - 37
Talking Stick - March/April 2011 - 38
Talking Stick - March/April 2011 - 39
Talking Stick - March/April 2011 - 40
Talking Stick - March/April 2011 - 41
Talking Stick - March/April 2011 - 42
Talking Stick - March/April 2011 - 43
Talking Stick - March/April 2011 - Conversations
Talking Stick - March/April 2011 - 45
Talking Stick - March/April 2011 - 46
Talking Stick - March/April 2011 - First Takes
Talking Stick - March/April 2011 - Reporting Out
Talking Stick - March/April 2011 - 49
Talking Stick - March/April 2011 - 50
Talking Stick - March/April 2011 - 51
Talking Stick - March/April 2011 - 52
Talking Stick - March/April 2011 - 53
Talking Stick - March/April 2011 - Welcome
Talking Stick - March/April 2011 - 55
Talking Stick - March/April 2011 - Snapshot
Talking Stick - March/April 2011 - Cover3
Talking Stick - March/April 2011 - Cover4
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