Making the Most of Assessment Results Figuring out what works – and what doesn’t – is only one step in the assessment process. by Lisa Hickey PHOTO COURTESY OF BRILLIANCE PHOTOGRAPHY ohn Lynch needed help. The area director for second-year students at Emory University in Atlanta, Georgia, was asked last year to expand his campus’s innovative Second Year at Emory (SYE) program from a targeted pilot to one that included all sophomore students. Sure, he had heard some anecdotes about what worked and what didn’t from the staff. But for an undertaking this large he needed to be sure he knew what direction to take the program in order to ensure the maximum return for students. J SEPTEMBER + OCTOBER 2011 29