Talking Stick - July/August 2012 - 49

18

contInued

Res Life

opportunities, by having students work during the daytime and evening shifts. Also, while they are not professionals, we find that the student desk assistants often have a strong sense for the importance of residence hall security as many of them also live on campus.” One sentiment that popped up on more than one occasion during these interviews was the disregarding of budgetary concerns if it meant compromising the quality of desk operations. “Our residence halls open onto public sidewalks in the middle of downtown Boston,” says Haden. “Given the potential for violent crime anywhere, coupled with the lack of a traditional campus footprint, I think it is highly unlikely that our campus would choose to change our staffing model to reduce costs. I believe that we would only change our staffing model if we believed that it made sense from a safety and security perspective.” At the University of Minnesota, Stubblefield simply re-allocated money in order to keep her program afloat. “Quite a few years ago we did not have our desks open overnight but gradually built additional funds into the budget over several years to have our 24/7 model. When we have needed to brainstorm options for budget reductions, we have considered closing the desks Monday-Wednesday during overnights. We have consistently prioritized the importance of the staff presence at each desk to increase security and customer service for our students, staff, and guests.” An additional factor to consider when putting together desk operations is the use of technology. Instead of using it to decrease the number of working employees, the institutions interviewed here integrate technology as a way of diversifying the skills of their workers. Armentrout spoke frequently about the use of Google Docs as a means of bookkeeping things like financial transactions and logging maintenance requests, in addition to managing the mailroom. Mark Hudson, director of university

housing and dining services at Eastern Illinois, spoke of how the computerization of certain tasks allows hall secretaries to dedicate more time to following up on work orders or room change requests. Haden explains that Emerson College used technology primarily for security purposes, integrating proximity scanners that use student IDs to allow entry, an electronic log of incoming and outgoing guests, and security cameras that keep a record of who is entering or exiting a residence hall at any given moment. Residence hall desk operations

remain an integral and important part of any residence life organization, one that might be taken for granted by the students who use it because they encounter it so frequently. Yet even as technological innovations and budgets fluctuate, these institutions prove that the main tenets stay the same: strong organizational structures with clearly stated goals and a clear division of responsibility can never be replaced. ts
Erik Ziedses des Plantes
is the ACUHO-I library intern.

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Talking Stick - July/August 2012

Table of Contents for the Digital Edition of Talking Stick - July/August 2012

Talking Stick - July/August 2012
Contents
New Member Highlight
Vision
Just In
Your ACUHO-I
Transitions
Res Life
Business Operations
Calendar
Shaping Our Buildings to Shape Our Students
Looking Up Down Under
Coversations
First Takes
Reporting Out
Welcome
Snapshot
Talking Stick - July/August 2012 - BB1
Talking Stick - July/August 2012 - BB2
Talking Stick - July/August 2012 - Talking Stick - July/August 2012
Talking Stick - July/August 2012 - Cover2
Talking Stick - July/August 2012 - 1
Talking Stick - July/August 2012 - 2
Talking Stick - July/August 2012 - Contents
Talking Stick - July/August 2012 - New Member Highlight
Talking Stick - July/August 2012 - 5
Talking Stick - July/August 2012 - Vision
Talking Stick - July/August 2012 - 7
Talking Stick - July/August 2012 - Just In
Talking Stick - July/August 2012 - 9
Talking Stick - July/August 2012 - 10
Talking Stick - July/August 2012 - 11
Talking Stick - July/August 2012 - 12
Talking Stick - July/August 2012 - Your ACUHO-I
Talking Stick - July/August 2012 - 14
Talking Stick - July/August 2012 - Transitions
Talking Stick - July/August 2012 - Res Life
Talking Stick - July/August 2012 - 17
Talking Stick - July/August 2012 - 18
Talking Stick - July/August 2012 - 19
Talking Stick - July/August 2012 - Business Operations
Talking Stick - July/August 2012 - 21
Talking Stick - July/August 2012 - 22
Talking Stick - July/August 2012 - 23
Talking Stick - July/August 2012 - 24
Talking Stick - July/August 2012 - Calendar
Talking Stick - July/August 2012 - Shaping Our Buildings to Shape Our Students
Talking Stick - July/August 2012 - 27
Talking Stick - July/August 2012 - 28
Talking Stick - July/August 2012 - 29
Talking Stick - July/August 2012 - 30
Talking Stick - July/August 2012 - 31
Talking Stick - July/August 2012 - 32
Talking Stick - July/August 2012 - 33
Talking Stick - July/August 2012 - Looking Up Down Under
Talking Stick - July/August 2012 - 35
Talking Stick - July/August 2012 - 36
Talking Stick - July/August 2012 - 37
Talking Stick - July/August 2012 - 38
Talking Stick - July/August 2012 - 39
Talking Stick - July/August 2012 - 40
Talking Stick - July/August 2012 - 41
Talking Stick - July/August 2012 - 42
Talking Stick - July/August 2012 - 43
Talking Stick - July/August 2012 - Coversations
Talking Stick - July/August 2012 - 45
Talking Stick - July/August 2012 - First Takes
Talking Stick - July/August 2012 - 47
Talking Stick - July/August 2012 - Reporting Out
Talking Stick - July/August 2012 - 49
Talking Stick - July/August 2012 - 50
Talking Stick - July/August 2012 - 51
Talking Stick - July/August 2012 - 52
Talking Stick - July/August 2012 - 53
Talking Stick - July/August 2012 - Welcome
Talking Stick - July/August 2012 - 55
Talking Stick - July/August 2012 - Snapshot
Talking Stick - July/August 2012 - Cover3
Talking Stick - July/August 2012 - Cover4
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