business operations When to Scrap, Remodel, Build, or Buy? By John P. Kelliher How to decide what kind of housing management system you need. Students are so accustomed to instant connectivity and virtual interactions that they not only want but expect ease of access and communication in all areas, including the process of selecting housing. Many colleges and universities have adopted online systems for this process, while others are still trying to determine if this is their best option. In deciding whether or not to implement an online system, two central questions need to be answered: "What value does this process offer the students?" and 20 TalkiNg STick "What value does this process offer the staff?" How those two questions are answered should help determine which path to follow: scrap, remodel, build, or buy. The option to scrap consideration of an online housing process may be appropriate for an institution with a residential population of fewer than 500 students or fewer than four residence halls. An in-person selection process may be preferable because it can help build community in the smaller residential areas and can