Talking Stick - November/December 2015 - 62

 34  CONTINUED

SPECIAL FOCUS

long-term renovation of its first-year
residence halls, there was renewed
interest in utilizing the apartment
facilities to manage upper-division
and graduate students, especially
sophomores being displaced in order
to meet the requirement to house
all incoming first-year students
during the renovation. Using data
from their MAP-Works survey, along
with benchmarking results from
other institutions, the experience
in the apartment community was
reframed to focus on three areas:
facility upgrades, occupancy, and
programmatic changes.
Although they did not have a
substantial amount of money to
upgrade their existing facilities,
they did prioritize small changes
that would have an immediate
visual impact. They repainted each
apartment and added a colorful
accent wall to brighten the space, as
well as painting exterior corridors
in warm school colors. They also
purchased new furniture for all single
student apartments, which appealed
greatly to the new audience of mostly
sophomores and their families, and
added new furniture to the community
room and the breezeways between
residential wings to pull students into
more opportunities for community
engagement.
The second area of focus was
occupancy. In the past, students
could add roommates to the lease,
reducing their rent. However, many
residents invited multiple students to
live with them, outside of the lease,
to further reduce rent. This caused
significant safety, security, and health
concerns. The apartment community
was refocused and marketed to senior
administration as an opportunity for
additional revenue streams to help
offset the cost of renovations. As part
of that process, rates were set at a
per-bed rate, allowing flexibility in
reassigning or reselling a contract
when a student left mid-semester or
62

TALKING STICK

mid-year. Subletting, or inviting others
to stay past the guest policy, was no
longer permitted, which allowed them
to reduce safety and security hazards
that had been an ongoing concern for
the community.
Assignments were changed to
separate the community into three
distinct populations: a Sophomore
Year Experience (SYE) community, an
upper-division/graduate single student
community, and a family community.
This allowed programmatic efforts to
be more precisely targeted for specific
audiences. Finally, a meal plan option
was added so that lunch could be eaten
each day on campus in the dining hall
at a reasonable cost. These occupancy
changes created a more attractive
selling point for families looking
at housing options for their upperdivision students while not pushing
graduate students and families
completely out of the community.
The final area of refocus centered
on increasing staff and programmatic
resources. Educational plans were
developed for the SYE community and
upper-division and graduate students.
New programs targeting families,
such as after-school tutoring, early
childhood activities, and play groups,
were established. To better cater to the
high number of international students
in their community, ESL (English
as a Second Language) groups were
formed. In addition, hall council
and community center hours were
re-established, and community events
were held more regularly.
The results of these changes were
significant and immediate. In the
fall of 2015, occupancy at University
Apartments was at 94 percent, an
increase of more than 30 percent
in less than two years. Resident
satisfaction greatly increased, and
involvement in community activities
and events was at an all-time high.
The hall council has been active and
has provided a great deal of leadership
to the younger, first-year leaders who

are building programs on campus.
Their Sophomore Year Experience
community was so popular that a wing
in a second building has been added
for another sophomore community.
By re-envisioning the opportunities
within the apartment community,
attacking inexpensive projects, and
reprioritizing emphasis on the needs
of that particular community, Indiana
State's apartment housing has become
an option sought by upper-division
students. Occupancy increased more
than 30 percent despite the opening
of a new apartment-style housing
option immediately adjacent to
campus and despite a new nearby
private apartment community. By
studying the data, understanding their
audience, and selling a new vision, the
apartment community at Indiana State
has been revitalized to better meet the
needs and housing interests of today's
students and their families. 
Matthew Venaas is a research manager at
Skyfactor in Springfield, Missouri.
Matthew.Venaas@macmillan.com
Matthew Venaas is a research manager at
Amanda
Knerr
is the executive
director of
Skyfactor
in Springfield,
Missouri.
residential
life
and
housing
at
Indiana
 Matthew.Venaas@macmillan.comState
University in Terre Haute.
Amanda.knerr@indstate.edu
Amanda Knerr is the executive director of
residential life and housing at Indiana State
Jessica
Robinson
is the
associate director for
University
in Terre
Haute.
residential
education,
residential
life and housing
 Amanda.knerr@indstate.edu
at Indiana State University.
Jessica.Robinson@indstate.edu
Jessica Robinson is the associate director for
residential education, residential life and
housing at Indiana State University.
 Jessica.Robinson@indstate.edu



Talking Stick - November/December 2015

Table of Contents for the Digital Edition of Talking Stick - November/December 2015

Talking Stick - November/December 2015
Contents
New Members
Vision
Just In
Calendar
Your ACUHO-I
Transitions
Res Life
Business
Special Focus
Completing the Loop
Perfect Partners
Conversations
First Takes
Around Student Affairs
Snapshot
Talking Stick - November/December 2015 - Intro
Talking Stick - November/December 2015 - Talking Stick - November/December 2015
Talking Stick - November/December 2015 - Cover2
Talking Stick - November/December 2015 - 1
Talking Stick - November/December 2015 - 2
Talking Stick - November/December 2015 - Contents
Talking Stick - November/December 2015 - 4
Talking Stick - November/December 2015 - 5
Talking Stick - November/December 2015 - New Members
Talking Stick - November/December 2015 - 7
Talking Stick - November/December 2015 - Vision
Talking Stick - November/December 2015 - 9
Talking Stick - November/December 2015 - Just In
Talking Stick - November/December 2015 - 11
Talking Stick - November/December 2015 - 12
Talking Stick - November/December 2015 - 13
Talking Stick - November/December 2015 - 14
Talking Stick - November/December 2015 - 15
Talking Stick - November/December 2015 - 16
Talking Stick - November/December 2015 - 17
Talking Stick - November/December 2015 - Calendar
Talking Stick - November/December 2015 - 19
Talking Stick - November/December 2015 - Your ACUHO-I
Talking Stick - November/December 2015 - 21
Talking Stick - November/December 2015 - Transitions
Talking Stick - November/December 2015 - 23
Talking Stick - November/December 2015 - Res Life
Talking Stick - November/December 2015 - 25
Talking Stick - November/December 2015 - 26
Talking Stick - November/December 2015 - 27
Talking Stick - November/December 2015 - Business
Talking Stick - November/December 2015 - 29
Talking Stick - November/December 2015 - 30
Talking Stick - November/December 2015 - 31
Talking Stick - November/December 2015 - Special Focus
Talking Stick - November/December 2015 - 33
Talking Stick - November/December 2015 - 34
Talking Stick - November/December 2015 - 35
Talking Stick - November/December 2015 - Completing the Loop
Talking Stick - November/December 2015 - 37
Talking Stick - November/December 2015 - 38
Talking Stick - November/December 2015 - 39
Talking Stick - November/December 2015 - 40
Talking Stick - November/December 2015 - 41
Talking Stick - November/December 2015 - 42
Talking Stick - November/December 2015 - 43
Talking Stick - November/December 2015 - 44
Talking Stick - November/December 2015 - 45
Talking Stick - November/December 2015 - 46
Talking Stick - November/December 2015 - 47
Talking Stick - November/December 2015 - Perfect Partners
Talking Stick - November/December 2015 - 49
Talking Stick - November/December 2015 - 50
Talking Stick - November/December 2015 - 51
Talking Stick - November/December 2015 - 52
Talking Stick - November/December 2015 - 53
Talking Stick - November/December 2015 - 54
Talking Stick - November/December 2015 - 55
Talking Stick - November/December 2015 - Conversations
Talking Stick - November/December 2015 - 57
Talking Stick - November/December 2015 - 58
Talking Stick - November/December 2015 - 59
Talking Stick - November/December 2015 - First Takes
Talking Stick - November/December 2015 - Around Student Affairs
Talking Stick - November/December 2015 - 62
Talking Stick - November/December 2015 - 63
Talking Stick - November/December 2015 - 64
Talking Stick - November/December 2015 - 65
Talking Stick - November/December 2015 - 66
Talking Stick - November/December 2015 - 67
Talking Stick - November/December 2015 - Snapshot
Talking Stick - November/December 2015 - Cover3
Talking Stick - November/December 2015 - Cover4
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20190506
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20190304
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20190102
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20181112
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20180910
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20180708
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20180506
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20180304
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20180102
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20171112
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20170910
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20170708
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20170506
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20170304
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20170102
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20161112
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20160910
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20160708
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20160506
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20160304
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20160102
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20151112
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20150910
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20150708
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20150506
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20150304
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20150102
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20141112
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20140910
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20140708
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20140506
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20140304
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20140102
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20131112
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20130910
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20130708
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20130506
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20130304
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20130102
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20121112
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20120910
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20120708
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20120506
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20120304
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_201201
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20111112
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20110910
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20110708
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20110506
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20110304
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20110102
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20101112
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20100910
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20100708
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20100506
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20100304
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20100102
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20091112
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20090910
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20090708
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20090506
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20090304
https://www.nxtbook.com/nxtbooks/acuho/talkingstick_20090102
https://www.nxtbook.com/nxtbooks/acuho/talkingstick1108
https://www.nxtbook.com/nxtbooks/acuho/talkingstick0908
https://www.nxtbook.com/nxtbooks/acuho/talkingstick0708
https://www.nxtbook.com/nxtbooks/acuho/talkingstick0508
https://www.nxtbookmedia.com