Talking Stick - March/April 2016 - 24
FACILITIES
Repairmen come
to the rescue.
by David Sagaser and
Kendra Bumpus
It was almost 3 a.m. when Kelly awoke
to a gentle sloshing sound. Swinging
her legs off the bed and onto the floor,
she was shocked to feel her feet sink
into a wet carpet. Turning on the lights,
she saw water on the floor and between
her toes. After quickly pulling a few
items off the floor and onto her bed,
Kelly ran across the hall and knocked
on her resident assistant's door. When
Jillian, the RA, groggily appeared, Kelly
pulled her by the arm to see the leaking
water just as other students up and
down the hall began coming out into
the hallway and leaving wet footprints.
Now wide awake, Jillian let out a loud
sigh and said, "Let me make a call and
get someone in here."
PHOTO COURTESY OF TEXAS TECH UNIVERSITY
Response Time
Emergencies can happen at any time, even
after hours.
24
KNOWLEDGE
DOMAINS
TALKING STICK
in this article
Facilities Management
Provide training program for building staff. Design a
preventative maintenance program.
Emergency facilities service is a
fundamental part of a campus housing
operation. Utilizing stand-alone
maintenance programs, most housing
and facility departments have long
utilized effective processes to handle
maintenance requests during business
hours. Maintenance zones, generalist
mechanics, and an advanced work order
system provide staff with the tools and
resources to respond in as quickly as
15 minutes, and most programs can
demonstrate a 24-hour turnaround on
routine and even more complex repairs.
When these emergencies happen
outside the normal working hours,
though, they can create a new level of
challenge and require a higher level
of customer service. Nobody wants to
receive that call in the middle of the
night, but with the proper training and
preparation that worst night ever can
become at least slightly more bearable.
Leaky pipes and blown fuses may
be facilities-related problems, but -
especially when they happen after
hours - it is the residence life staff, and
often the student staff, who will be
the first to know. This means that the
Talking Stick - March/April 2016
Table of Contents for the Digital Edition of Talking Stick - March/April 2016
Talking Stick - March/April 2016
Contents
Vision
Just In
Calendar
Your ACUHO-I
Transitions
Facilities
Human Resources
Fiscal Resources
Managing Full Circle
Making It Count
Conversations
First Takes
Around Student Affairs
New Members
Snapshot
Talking Stick - March/April 2016 - Intro
Talking Stick - March/April 2016 - BB1
Talking Stick - March/April 2016 - BB2
Talking Stick - March/April 2016 - Talking Stick - March/April 2016
Talking Stick - March/April 2016 - Cover2
Talking Stick - March/April 2016 - 1
Talking Stick - March/April 2016 - 2
Talking Stick - March/April 2016 - Contents
Talking Stick - March/April 2016 - 4
Talking Stick - March/April 2016 - 5
Talking Stick - March/April 2016 - 6
Talking Stick - March/April 2016 - 7
Talking Stick - March/April 2016 - Vision
Talking Stick - March/April 2016 - 9
Talking Stick - March/April 2016 - Just In
Talking Stick - March/April 2016 - 11
Talking Stick - March/April 2016 - 12
Talking Stick - March/April 2016 - BI1
Talking Stick - March/April 2016 - BI2
Talking Stick - March/April 2016 - 13
Talking Stick - March/April 2016 - 14
Talking Stick - March/April 2016 - 15
Talking Stick - March/April 2016 - 16
Talking Stick - March/April 2016 - 17
Talking Stick - March/April 2016 - Calendar
Talking Stick - March/April 2016 - 19
Talking Stick - March/April 2016 - Your ACUHO-I
Talking Stick - March/April 2016 - 21
Talking Stick - March/April 2016 - Transitions
Talking Stick - March/April 2016 - 23
Talking Stick - March/April 2016 - Facilities
Talking Stick - March/April 2016 - 25
Talking Stick - March/April 2016 - 26
Talking Stick - March/April 2016 - 27
Talking Stick - March/April 2016 - Human Resources
Talking Stick - March/April 2016 - 29
Talking Stick - March/April 2016 - 30
Talking Stick - March/April 2016 - 31
Talking Stick - March/April 2016 - Fiscal Resources
Talking Stick - March/April 2016 - 33
Talking Stick - March/April 2016 - 34
Talking Stick - March/April 2016 - 35
Talking Stick - March/April 2016 - Managing Full Circle
Talking Stick - March/April 2016 - 37
Talking Stick - March/April 2016 - 38
Talking Stick - March/April 2016 - 39
Talking Stick - March/April 2016 - 40
Talking Stick - March/April 2016 - 41
Talking Stick - March/April 2016 - 42
Talking Stick - March/April 2016 - 43
Talking Stick - March/April 2016 - 44
Talking Stick - March/April 2016 - 45
Talking Stick - March/April 2016 - 46
Talking Stick - March/April 2016 - 47
Talking Stick - March/April 2016 - Making It Count
Talking Stick - March/April 2016 - 49
Talking Stick - March/April 2016 - 50
Talking Stick - March/April 2016 - 51
Talking Stick - March/April 2016 - 52
Talking Stick - March/April 2016 - 53
Talking Stick - March/April 2016 - 54
Talking Stick - March/April 2016 - 55
Talking Stick - March/April 2016 - Conversations
Talking Stick - March/April 2016 - 57
Talking Stick - March/April 2016 - 58
Talking Stick - March/April 2016 - First Takes
Talking Stick - March/April 2016 - 59
Talking Stick - March/April 2016 - Around Student Affairs
Talking Stick - March/April 2016 - 62
Talking Stick - March/April 2016 - New Members
Talking Stick - March/April 2016 - Snapshot
Talking Stick - March/April 2016 - Cover3
Talking Stick - March/April 2016 - Cover4
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