Talking Stick - March/April 2016 - 27
is all physical plant in a zone system,"
says Allison Patel, assistant director of
facilities/conferences, "but we have a
specific housing zone so the staff is
dedicated to our area and is familiar
with our policies and procedures." In
addition, Patel continues, "Housing
zone maintenance staff are on call.
We also have first responders that are
not part of the zone, who are more
generalists, are stationed on campus,
and can respond to emergencies after
hours while waiting for the on-call staff
to arrive. They work for physical plant
as well." This can be a helpful resource,
since in most after-hours call-out
programs a one hour arrival time on
an initial call is not uncommon. The
University of Arizona in Tucson also
utilizes a combination of in-house and
on-call staff. As Elizabeth Raso, assistant
director of facility operations, explains,
"We provide after-hours maintenance
in house. Our general maintenance
staff is required to participate in the
'on-call' rotation." At some institutions
this could be a voluntary program or a
select staff based on skills and training.
Another wrinkle that can impact
who to call in the event of an after
hours emergency is if a campus has
entered into a partnership with a
private developer. Cory Shapiro,
assistant director of university
housing and new student and family
programs at Arizona State University's
West Campus in Glendale, which
has partnered with a variety of third
parties, notes that understanding
the specifics of a situation is vital to
getting the right type of help to their
residents. Arizona State partners with
American Campus Communities,
Aramark Facilities, University House
Communities, and Capstone On
Campus. Each of these companies, as
well as their own university housing
properties, has its own protocol on
who to call and for what issue. "Many
properties use specific third-party
companies, so we don't call out our
own facilities staff," Shapiro says. In
the case of an emergency, common
practice is that "the community
coordinator or assistant director of
residential life on call typically calls the
facilities management on-call staff or
the [private company], depending on
the residence hall, who will determine
if someone needs to come out to the
scene. For ASU West, we have Aramark
Facilities; they don't handle keys but
rather ASU Facilities Management
does. At the ACC property, ACC handles
keys." At the West Campus, if the issue
arises after 3:30 p.m., they would have
to call after-hours maintenance staff,
but at the Tempe Campus, they have a
one-man crew who is on campus from
mid-afternoon until early morning
and not only assists with call-outs,
CONTINUES 62
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Talking Stick - March/April 2016
Table of Contents for the Digital Edition of Talking Stick - March/April 2016
Talking Stick - March/April 2016
Contents
Vision
Just In
Calendar
Your ACUHO-I
Transitions
Facilities
Human Resources
Fiscal Resources
Managing Full Circle
Making It Count
Conversations
First Takes
Around Student Affairs
New Members
Snapshot
Talking Stick - March/April 2016 - Intro
Talking Stick - March/April 2016 - BB1
Talking Stick - March/April 2016 - BB2
Talking Stick - March/April 2016 - Talking Stick - March/April 2016
Talking Stick - March/April 2016 - Cover2
Talking Stick - March/April 2016 - 1
Talking Stick - March/April 2016 - 2
Talking Stick - March/April 2016 - Contents
Talking Stick - March/April 2016 - 4
Talking Stick - March/April 2016 - 5
Talking Stick - March/April 2016 - 6
Talking Stick - March/April 2016 - 7
Talking Stick - March/April 2016 - Vision
Talking Stick - March/April 2016 - 9
Talking Stick - March/April 2016 - Just In
Talking Stick - March/April 2016 - 11
Talking Stick - March/April 2016 - 12
Talking Stick - March/April 2016 - BI1
Talking Stick - March/April 2016 - BI2
Talking Stick - March/April 2016 - 13
Talking Stick - March/April 2016 - 14
Talking Stick - March/April 2016 - 15
Talking Stick - March/April 2016 - 16
Talking Stick - March/April 2016 - 17
Talking Stick - March/April 2016 - Calendar
Talking Stick - March/April 2016 - 19
Talking Stick - March/April 2016 - Your ACUHO-I
Talking Stick - March/April 2016 - 21
Talking Stick - March/April 2016 - Transitions
Talking Stick - March/April 2016 - 23
Talking Stick - March/April 2016 - Facilities
Talking Stick - March/April 2016 - 25
Talking Stick - March/April 2016 - 26
Talking Stick - March/April 2016 - 27
Talking Stick - March/April 2016 - Human Resources
Talking Stick - March/April 2016 - 29
Talking Stick - March/April 2016 - 30
Talking Stick - March/April 2016 - 31
Talking Stick - March/April 2016 - Fiscal Resources
Talking Stick - March/April 2016 - 33
Talking Stick - March/April 2016 - 34
Talking Stick - March/April 2016 - 35
Talking Stick - March/April 2016 - Managing Full Circle
Talking Stick - March/April 2016 - 37
Talking Stick - March/April 2016 - 38
Talking Stick - March/April 2016 - 39
Talking Stick - March/April 2016 - 40
Talking Stick - March/April 2016 - 41
Talking Stick - March/April 2016 - 42
Talking Stick - March/April 2016 - 43
Talking Stick - March/April 2016 - 44
Talking Stick - March/April 2016 - 45
Talking Stick - March/April 2016 - 46
Talking Stick - March/April 2016 - 47
Talking Stick - March/April 2016 - Making It Count
Talking Stick - March/April 2016 - 49
Talking Stick - March/April 2016 - 50
Talking Stick - March/April 2016 - 51
Talking Stick - March/April 2016 - 52
Talking Stick - March/April 2016 - 53
Talking Stick - March/April 2016 - 54
Talking Stick - March/April 2016 - 55
Talking Stick - March/April 2016 - Conversations
Talking Stick - March/April 2016 - 57
Talking Stick - March/April 2016 - 58
Talking Stick - March/April 2016 - First Takes
Talking Stick - March/April 2016 - 59
Talking Stick - March/April 2016 - Around Student Affairs
Talking Stick - March/April 2016 - 62
Talking Stick - March/April 2016 - New Members
Talking Stick - March/April 2016 - Snapshot
Talking Stick - March/April 2016 - Cover3
Talking Stick - March/April 2016 - Cover4
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