Talking Stick - July/August 2017 - 53
8 percent compared to the previous
year, though the survey administration plan (who, when, why, and how)
was the same as the year before. The
committee was at a loss until they
realized that a new community agreement process had been implemented
at the same time as the survey. Hall
staff, including RAs, had been focused
on the new community processes. As
a result, they had only paid passing
attention to encouraging residents to
complete the yearly survey. The low
response rate was easily explained in
the context of competing efforts. As a
result, the following year the department implemented a strategy that
clearly emphasized the importance of
both projects and how they could be
done simultaneously. Response rates
returned to the usual levels.
Having or seeking knowledge about
the context of unexpected results can
help housing professionals understand and act on them. But pulling in
additional context is only one strategy.
Housing and residence life staff may
have to continue the search if this
strategy yields no answers.
4
The Truth Is
Out There
One of the biggest challenges of
unexpected results is that, rather
than provide answers, they often only
generate further questions. In these
cases, more digging is required. For
example, student staff in one housing department reported that some
residents were complaining about
cliques in the halls. However, when
...Housing professionals
should think of unexpected
results as an opportunity.
the department undertook a climate
survey, they were puzzled to find positive results related to diversity, social
integration, and sense of belonging in
the halls. Since this ran counter to the
complaints, the department worried
about sharing positive results without
digging deeper. Additional analysis
was done to explore results for subpopulations. Data was also analyzed by
halls and floors. The results identified geographical pockets with lower
responses and important differences
across sub-populations. Cases such as
this illustrate how, sometimes, highlevel results mask issues that can be
spotted when professionals dig deeper
into the data. Results broken down by
sub-populations can tell a much different story.
Housing professionals
also need to consider
alternative explanations.
One campus housing professional was
puzzled that satisfaction in the room
assignment processes dropped after
implementation of a costly new room
assignment system. He had expected
that the new online system would
improve perceptions since the old
process was managed by pencil and
paper and was thought to be far more
difficult. One possible explanation for
the drop was relatively straightforward;
the new system was not effective.
Discussion with colleagues suggested
July + august 2017
53
Talking Stick - July/August 2017
Table of Contents for the Digital Edition of Talking Stick - July/August 2017
Talking Stick - July/August 2017
Contents
Vision
Just In
Calendar
Your ACUHO-I
Transitions
Res Life
Facilities
Regroup
Oh $#%!!
Community for All
Conversations
First Takes
Around Student Affairs
New Members
Snapshot
Talking Stick - July/August 2017 - Intro
Talking Stick - July/August 2017 - BB1
Talking Stick - July/August 2017 - BB2
Talking Stick - July/August 2017 - Talking Stick - July/August 2017
Talking Stick - July/August 2017 - Cover2
Talking Stick - July/August 2017 - 1
Talking Stick - July/August 2017 - 2
Talking Stick - July/August 2017 - Contents
Talking Stick - July/August 2017 - 4
Talking Stick - July/August 2017 - 5
Talking Stick - July/August 2017 - 6
Talking Stick - July/August 2017 - 7
Talking Stick - July/August 2017 - Vision
Talking Stick - July/August 2017 - 9
Talking Stick - July/August 2017 - Just In
Talking Stick - July/August 2017 - 11
Talking Stick - July/August 2017 - 12
Talking Stick - July/August 2017 - 13
Talking Stick - July/August 2017 - 14
Talking Stick - July/August 2017 - 15
Talking Stick - July/August 2017 - 16
Talking Stick - July/August 2017 - 17
Talking Stick - July/August 2017 - Calendar
Talking Stick - July/August 2017 - 19
Talking Stick - July/August 2017 - Your ACUHO-I
Talking Stick - July/August 2017 - 21
Talking Stick - July/August 2017 - Transitions
Talking Stick - July/August 2017 - 23
Talking Stick - July/August 2017 - Res Life
Talking Stick - July/August 2017 - 25
Talking Stick - July/August 2017 - 26
Talking Stick - July/August 2017 - 27
Talking Stick - July/August 2017 - Facilities
Talking Stick - July/August 2017 - 29
Talking Stick - July/August 2017 - 30
Talking Stick - July/August 2017 - 31
Talking Stick - July/August 2017 - Regroup
Talking Stick - July/August 2017 - 33
Talking Stick - July/August 2017 - 34
Talking Stick - July/August 2017 - 35
Talking Stick - July/August 2017 - 36
Talking Stick - July/August 2017 - 37
Talking Stick - July/August 2017 - 38
Talking Stick - July/August 2017 - 39
Talking Stick - July/August 2017 - 40
Talking Stick - July/August 2017 - 41
Talking Stick - July/August 2017 - 42
Talking Stick - July/August 2017 - 43
Talking Stick - July/August 2017 - 44
Talking Stick - July/August 2017 - 45
Talking Stick - July/August 2017 - 46
Talking Stick - July/August 2017 - 47
Talking Stick - July/August 2017 - Oh $#%!!
Talking Stick - July/August 2017 - 49
Talking Stick - July/August 2017 - 50
Talking Stick - July/August 2017 - 51
Talking Stick - July/August 2017 - 52
Talking Stick - July/August 2017 - 53
Talking Stick - July/August 2017 - 54
Talking Stick - July/August 2017 - 55
Talking Stick - July/August 2017 - 56
Talking Stick - July/August 2017 - 57
Talking Stick - July/August 2017 - Community for All
Talking Stick - July/August 2017 - 59
Talking Stick - July/August 2017 - 60
Talking Stick - July/August 2017 - 61
Talking Stick - July/August 2017 - 62
Talking Stick - July/August 2017 - 63
Talking Stick - July/August 2017 - Conversations
Talking Stick - July/August 2017 - 65
Talking Stick - July/August 2017 - 66
Talking Stick - July/August 2017 - 67
Talking Stick - July/August 2017 - First Takes
Talking Stick - July/August 2017 - Around Student Affairs
Talking Stick - July/August 2017 - 70
Talking Stick - July/August 2017 - New Members
Talking Stick - July/August 2017 - Snapshot
Talking Stick - July/August 2017 - Cover3
Talking Stick - July/August 2017 - Cover4
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