features 36 44 The Outsourcing Question By Peter Magolda The author of The Lives of Campus Custodians shares insights about his experience of working alongside custodial staff and how this staff is impacted by the decision to outsource their work. Born to Be Wild By Stacy Oliver-Sikorski Stacy Oliver-Sikorski speaks with Jess Shatkin, author of Born to Be Wild, to start sorting out why students do what they do and think the way they think. She guides Shatkin through eight compelling questions based on how res life professionals and other campus staff can work better with students in the future. contents JANUARY + FEBRUARY 2018 3http://www.uandss.com