American Gas - April 2010 - (Page Cover1)

Gas The MonThly Magazine of The aMerican gas associaTion april 2010 Full Speed Ahead ron Jibson, Questar gas Utah’s NGV Market Revs Up What the New Control Room Management Rule Means for You all about Call Centers Talking Technology p. 19 Go from Good to Great Customer Care p. 29

Table of Contents for the Digital Edition of American Gas - April 2010

American Gas - April 2010
President’s Message Energy Secretary Chu: A Stand-up Guy
Industry News
Safety First PHMSA Publishes Final CRM Rule
Tech Talk Talking Technology
Full Speed Ahead
NGVs: A View from the Motor City
The Secret to Customer Satisfaction
If the Founding Fathers Operated a Natural Gas Utility…
Places to Be
Advertisers’ Index
Facts on Gas

American Gas - April 2010