AmericanGas
contents april12
VOLUME 94 | NUMBER 3
FEATURES
2
COLUMNS
President’s Message
Time for the Truth—It’s time the nation engaged in an honest dialogue about natural gas production.
24 Engaging Consumers
BY ROY BARNES—Purposeful, welldesigned customer experiences can result in many rewards. Here’s how to ensure your company is truly delivering.
11
Safety First
Answering Questions With Confidence—This utility’s safety program takes a proactive, systematic approach to risk management.
24
15
Ask AGA
Clearing the Air—When the emotional and misleading claims about shale gas production are studied rationally, the benefits of natural gas become clear.
28 Squeezing Every Btu
BY RICHARD MEYER—In a new report, the American Gas Association relays the benefits of the direct use of natural gas—and possible solutions to current constraints.
28
20 Tech Talk
Equipped to Save Energy—Home owners might be surprised by some of the technological advancements available in today’s natural gas furnaces, boilers, water heaters and space heaters.
DEPARTMENTS
5 In the News
AGA: producers making progress on responsible gas development; AGA members set 2012 advocacy priorities; polled executives say U.S. energy independence is possible by 2027
5
32 33 34 35 35 36
Places to Be Noteworthies Jobline Marketplace Advertisers’ Index Facts on Gas
www. .org
http://www.aga.org
Table of Contents for the Digital Edition of American Gas - April 2012