American Gas - November 2012 - (Page 1)

24 www. .org contents Volume 94 | Number 9 november 2012 columns 2 President’s Message 2.4 Million Miles—and Counting— America’s network of natural gas pipelines provides the foundation for the nation’s energy future and economic renewal. 13 Ask AGA The Future of Market Stability—A new American Gas Association report describes a natural gas market where robust and diverse domestic supplies meet a broad range of demand possibilities for the next decade and beyond. 16 Search Engine When Gas Makes News—Launching a new American Gas column, editor Rick Sine takes a look at recent news and commentary affecting the world of natural gas. 24 19 In the Know Ready, Set, Engage—Utilities that engage customers can reduce costs, optimize efficiency programs, and boost customer satisfaction. ICF’s Jeff Gibbons looks at some new tools and techniques that deliver effective customer engagement. cover story: modeRnizAtion 22 Part One: Pipelines By ralph zarumBa and peter haapaniemi With natural gas becoming an increasingly important part of the nation’s overall energy mix, the industry is focused proactively on accelerating improvements to infrastructure, technology, customer service, and more. In the first part of American Gas ’s new series, “The Quest for 21st Century Utilities,” we focus on pipelines, with a look at: • Putting Pipeline Replacement on the Fast Track 23 • Pipe Replacements: 11 Recent Developments 24 • Key Developments in Ohio, Georgia, Virginia, and Texas 26 • Commentary from the Front Lines 26 • Why IRMs Aren’t Single-Issue Ratemaking 27 departments 5 Industry News What’s this winter’s best value fuel for consumers? You guessed it. Rate base treatment would aid NGV development. Vectren, NEF bring natural gas safety to schools. DTE’s Stephen Ewing receives the AGA Distinguished Service Award. 10 Cover: Fuse/©Corbis. Map: ingo Fast 29 32 33 33 34 35 36 Company Profiles Places to Be Jobline Advertisers Index Noteworthies Marketplace Facts on Gas http://www.aga.org

Table of Contents for the Digital Edition of American Gas - November 2012

American Gas - November 2012
Table of Contents
President’s Message
Industry News
Ask AGA
Search Engine
In the Know
Part One: Pipelines
Company Profiles
Places to Be
Jobline
Advertisers Index
Noteworthies
Marketplace
Facts on Gas

American Gas - November 2012