American Gas - April 2014 - (Page 1)

AMERICANGAS AMERICAN GAS volume 96 numBer 3 AMERICAN GAS april 2014 21 pipeline state watch Burner tips SpECial FOCUS: CUSTOMEr SErViCE 21 Switching Fuels: is it Worth it? 5 Gas Gets the Old College Try 15 Cover Story 22 The J. D. power Mystique Digest 6 Advocacy groups join forces; more LNG-fueled ships on the seas; New York hotel to install CHP system; and more. California 16 Study shows low-emission NGVs helping state achieve goals. Social Media 30 As utiltiies consolidate social channels and integrate channels into long-term strategies, the industry has reached a much-needed plateau. E Source's Matthew Burks explains. f e a t u r e s By jennifer pilla taylor How working for high rankings helps utilities provide better service to customers. Feature 26 Fieldwork: State of the art By curtis winner, mike favero, and gary james How technology is helping mobile workers serve customers better. Plus: new technologies for managing the field. issues 6 * Inking deals for U.S. gas. * Regulators keep lid on equity returns. * Commerce's NIST releases cybersecurity framework. * Global demand for natural gas for transport could quadruple by 2030. Update 9 * Shale gas boom puts money back in consumers' pockets. * Four-week program qualifies workers for industry jobs. By the Numbers 11 Changes coming to global trading relationships with growth of North American energy production. pennsylvania 17 State could host investments to sell LNG overseas. pennsylvania 18 Shale gas brings jobs, savings to the Keystone State. North Dakota 19 New rules streamline siting in the Bakken region. Oklahoma 19 University program covers pipe integrity. Texas 20 Cryogenic plant to move gas out of high-production areas. departments president's Message 2 Much can be done at the local level to extend the benefits of natural gas to all consumers. Headway 36 Beyond gas pipeline operations, we are now addessing many challenges never before imagined. By Christina Sames. Subject index 4 Buyer's Guide: Call Centers, Customer Service 30 Jobs 34 people 12 places 13 COVE r , illustration and Cover a ND aB OVE: ad index 35 Marketplace 35 above: Harry Campbell april 2014 AmericAn GAs 1

Table of Contents for the Digital Edition of American Gas - April 2014

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American Gas - April 2014