Premium on Safety - Issue 42 2021 - 12

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A boost for policyholders' Emergency Response Plan readiness
Managing an emergency involving company aviation operations is an enormous challenge
full of complex, time-critical demands and fraught with risk. It's not something you'd ever
willingly sign up to face unprepared. Emergency Response Planning (ERP) is a 'tough'
topic that invites procrastination, leaving many underprepared. Hope, as they say, is not
a method; but arming your team with a solid plan, some practice and expert support at
the ready is. Your employees will lose far less time finding their footing in the chaotic,
unfamiliar environment of an emergency with those resources, enabling them to steer
through the storm with confidence and emerge with fewer ill effects.
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That's the reality that drove USAIG to seek an emergency response services provider for its
Performance Vector safety benefits program. Performance Vector is a portfolio of safetysupporting
services available to most USAIG policyholders that insure a turbine-powered
aircraft or place multiple policies with USAIG. Eligible policies can select one option each year
at no cost to enhance their ongoing safety initiatives. Now, one of those available choices is
an annual ERP support service subscription with Black Swan Solutions® by Empathia.
Empathia has 35+ years experience providing organizations with an array of vital support
services. Black Swan Solutions®, the industry-leading crisis management service from
Empathia, helps organizations prepare for, respond to, and recover from crises.
THE USAIG PERFORMANCE VECTOR SAFETY BENEFIT INCLUDES:
* Up to six hours of consultative support
to optimize and align the ERP (first
year only)
USAIG
AMERICA'S FIRST NAME IN
AVIATION INSURANCE
ph 212.952.0100 fax 212.809.7861
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Publishers:
John T. Brogan
President & CEO, USAIG
Richard G. McSpadden, Jr.
Senior Vice President, AOPA Air Safety Institute
Editor: Machteld A. Smith
Managing Editor: Amy Laboda
Designers: Melanie Judd, Jennifer Tyler
Your feedback is vital to our safety programs,
as it helps us hone in on what's most important
to you, the operator. USAIG's website (USAIG.
com) offers a convenient way for us to collect
your thoughts or suggestions. A visit there will
provide a great look at all our services, including
the " Safety " tab that outlines our safety
programs. All of the " Safety " pages-including
the one where you can go to download
all past issues of this newsletter-contain an
" Ask a Safety Expert " feature you can use to
communicate directly with USAIG's Director of
Aviation Safety Programs. We look forward to
your comments on the newsletter or our other
safety programs, and advancing Premium on
Safety in step with your needs and suggestions.
Fly smart and fly safe!
12
* Access to web-based and quarterly
training to keep internal ERP team
members current
* Training in and integration with
Empathia's proprietary Disaster
Information Management System
(DIMS) to enable flexible, secure
deployment and access to operators'
response plans, protocols, forms, and
contact data
IF AN INCIDENT OCCURS, EMPATHIA RESPONSE SERVICES INCLUDE:
* A dedicated, scalable 24/7 contact
center staffed by crisis counselors
to field calls from concerned family
members, friends, stakeholders and the
community impacted by the event
RECOVERY SERVICES INCLUDE:
* Critical incident response and
management services to meet the
ongoing needs of your employees,
disaster victims and their family members
* Assistance with emergency contact
notification and media relations
* Deployment of scalable family
assistance resources
* Organizational and
management consultation
* After incident review and
planning support
While specific response and recovery services come at additional cost, they are designed
to scale as needed. The relationship with Empathia established through Performance
Vector provides subscribers with 24/7/365 access to emergency response services. The
Performance Vector benefit refreshes with each policy renewal, and the ERP services
option can be selected at each renewal to sustain the subscription. Learn more about the
Performance Vector ERP option available from Black Swan Solutions® by Empathia by
visiting the " Safety " tab at www.usaig.com or contacting safety@usaig.com.

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Premium on Safety - Issue 42 2021

Table of Contents for the Digital Edition of Premium on Safety - Issue 42 2021