APMA News - March/April 2019 - 44

Coverage Corner
By ProAssurance Risk Resources

Set and Review Your Office Policies and Procedures
* Human Resources
* Practice Operations
* Special Procedures
* Safety

A policy and procedure manual is an important tool for defining practice operations. In well-run practices, there is one set
of rules every staff member understands and follows. The alternative is risky: Procedures that vary from physician to physician
or between staff members make it easy for errors or omissions
to occur.
Develop a comprehensive manual of specific policies and
procedures that explains how tasks are performed in your office,
and make it readily available to all staff. It's important for staff to
review and initial that they have read and are aware of these
policies and procedures.
The following is a list of suggested topics to address in
your policies and procedures manual:
Clinical Protocols/Patient Care
Patient Relations and Confidentiality
Health Information Management (Medical Records)
Laboratory (Test Tracking and Follow-Up)
Radiology
Appointment Scheduling
Patient Tracking and Follow-Up
Infection Control

*
*
*
*
*
*
*
*

You may need to add or subtract certain topics to best address the specific areas of your practice. It also is prudent for the
physician (or a committee of physicians and staff members) to
annually review policies and procedures-and perform an audit
to ensure staff is performing the procedures as outlined in the
manual. Periodic adjustments to your policy and procedure
manual may be necessary as your practice and the health-care
industry grow and change.
■
This article is not intended to constitute legal advice or create an attorney-
client relationship, but is intended for general information only. An attorney
or other resource should be consulted regarding individual cases.

For more information, contact the PICA Risk Management department at 800-251-5727, ext. 2107, or visit
www.picagroup.com.

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APMA News - March/April 2019

Table of Contents for the Digital Edition of APMA News - March/April 2019

Contents
APMA News - March/April 2019 - Cover1
APMA News - March/April 2019 - Cover2
APMA News - March/April 2019 - 3
APMA News - March/April 2019 - 4
APMA News - March/April 2019 - 5
APMA News - March/April 2019 - 6
APMA News - March/April 2019 - 7
APMA News - March/April 2019 - Contents
APMA News - March/April 2019 - 9
APMA News - March/April 2019 - 10
APMA News - March/April 2019 - 11
APMA News - March/April 2019 - 12
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APMA News - March/April 2019 - Cover3
APMA News - March/April 2019 - Cover4
APMA News - March/April 2019 - A1
APMA News - March/April 2019 - A2
APMA News - March/April 2019 - A3
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