APMA News - May/June 2020 - A2

YOUR APMA / PAGE 2

HOW TO PREPARE PATIENTS FOR A
SUCCESSFUL VIRTUAL APPOINTMENT
While telemedicine has been around for several years, the current
COVID-19 public health pandemic has rapidly accelerated its adoption
among patients. Additionally, telemedicine has become a more
attractive option for physicians because of changes CMS has made
to its telemedicine policies. However, dealing with patients who are
trying telehealth for the first time can be frustrating for everyone
involved. (For more information about billing for a telemedicine
appointment, visit www.apma.org/emremote.)

W
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hen arranging a virtual office visit with a patient, consider
providing the following tips compiled by the APMA Communications Committee for a more efficient and satisfying experience.

Before your appointment, make sure you are familiar with what
system will be used and have tested to make sure it is compatible
with your device. Install any necessary apps or other software.
Make sure your camera and microphone are turned on. Make sure
you are familiar with your camera functionality, including how to flip
between the front and back cameras if applicable.
Log in for your appointment at least 15 minutes early to have
time to troubleshoot any potential issues so you can spend your
scheduled appointment time talking to your physician.
Sit in a well-lit area. Avoid being backlit, as this lighting makes
seeing your face very difficult.
Sit in an area in your home or wherever you are that has the best
internet/phone reception so that the connection is the clearest.
Otherwise the audio/visual feed can be disrupted, making continued conversation difficult.
If your physician's patient portal is set up for messages with
attached photos, please take a clear photo of your foot that can be
sent prior to the call or video visit. The clarity of a JPEG is typically
better than video, which can be quite grainy. If taking a photo,

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make sure it is well lit, and avoid zooming in too much. Your doctor
typically can open up these images and zoom in on a computer, but
they are unable to zoom out. Additionally, put a coin in the picture
to provide a size reference.
If you have difficulty with technology and you have a caregiver
available who might be able to help you, please have them nearby
to assist with the call.
Please remove noise distractions if possible, including other family
members or roommates and animals but also things like washing
machines, television, or music. If you are on a device where you
can use headphones, consider using them.
Jot down your questions before the visit so that you remember
them during your visit.
Have examples of your typical shoes nearby so that you can show
your provider the types of shoes you have been wearing. If you
use inserts or orthotics, have those with you as well so they can be
"reviewed" during the video call.
If possible, have someone else hold the camera to help show your
foot in a more natural position.
If a gait exam is needed, find a hallway to walk down as the
camera is propped on the floor at the other end or held by
someone else.

COVID-19 AND RESIDENCY TRAINING
The Council on Podiatric Medical Education continues to closely monitor the COVID-19 public health crisis. Understanding
the immense impact this situation is having on residency and fellowship programs, the council has published several
statements and documents in support of residents and fellows. Summarized below, these resources can be found in full at
www.cpme.org/covid19.

CPME AND COVID-19 STATEMENT ABOUT
RESIDENT AND FELLOW EMPLOYMENT
(MAY 12)
CPME understands that each institution is
facing unique challenges in this unprecedented time that have caused undue strain
on health systems, resulting in a reduction
of patient care and revenue and subsequent
furloughs of staff. However, furloughs of

residents or fellows are unacceptable to
CPME. While institutions may face the need
to furlough a portion of staff, these actions
must not affect the institution's commitment
and obligation to provide continuity of training to residents and fellows.

COVID-19 PETITION TO THE RESIDENCY
REVIEW COMMITTEE (MAY 4)
This document is the petition form to be
used by programs for all residents who
require prior approval to receive completion
certificates due to inability to meet reduced
minimum activity volume (MAV) and/or rotational requirements.


http://www.apma.org/emremote http://www.cpme.org/covid19

APMA News - May/June 2020

Table of Contents for the Digital Edition of APMA News - May/June 2020

Contents
APMA News - May/June 2020 - Cover1
APMA News - May/June 2020 - Cover2
APMA News - May/June 2020 - 3
APMA News - May/June 2020 - 4
APMA News - May/June 2020 - 5
APMA News - May/June 2020 - 6
APMA News - May/June 2020 - 7
APMA News - May/June 2020 - Contents
APMA News - May/June 2020 - 9
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APMA News - May/June 2020 - Cover3
APMA News - May/June 2020 - Cover4
APMA News - May/June 2020 - A1
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