The ASHA Leader - February 2015 - 34

On THe jOb

Make it Work

The Crossroads Conversation
It's never easy to let a supervisee go. But how you deliver the difficult news can make a big
difference to that employee's response and next moves.
By Janet Mcnichol

"Saying what needs to be said at the right time, to the right person, in the
right manner is managerial courage."
-Michael M. Lombardo and Robert W. Eichinger,
"FYI For Your Improvement: A Guide for Developing and Coaching"
You're a supervisor and you're
heading down the path to letting
someone go. You've observed the
employee's work, provided feedback,
coached, counseled and put a
performance improvement plan
in place. Your supervisee still has
time to complete the plan, but the
outcome is clear: Unless something
miraculous happens, the person will
fail. The fact is that despite your
repeated explanations of what you
need, the employee's work doesn't
34

February 2015 |

THe aSHa Le aDer

meet your expectations. It's difficult
and unpleasant, and you hate
spending your time this way.
Now let's switch perspectives
for a moment, seeing this from
the point of view of your failing

employee, Jane. In the beginning,
Jane might actually appreciate your
extra attention and interest in her
work. She puts in additional effort.
Then the feedback starts to take a
different tone-it's clear that she's
disappointing her supervisor (you),
but she can't get her head around
what you want. When you present
her with the formal performance
improvement plan, she wonders if
it's designed to help her succeed or

the crossroads conversation begins to put Jane
back in control, which is essential to a smooth
transition. Follow-up conversations should begin
to take on a different tone, too.



The ASHA Leader - February 2015

Table of Contents for the Digital Edition of The ASHA Leader - February 2015

Contents
The ASHA Leader - February 2015 - Intro
The ASHA Leader - February 2015 - Cover1
The ASHA Leader - February 2015 - Cover2
The ASHA Leader - February 2015 - Contents
The ASHA Leader - February 2015 - 2
The ASHA Leader - February 2015 - 3
The ASHA Leader - February 2015 - 4
The ASHA Leader - February 2015 - 5
The ASHA Leader - February 2015 - 6
The ASHA Leader - February 2015 - 7
The ASHA Leader - February 2015 - 8
The ASHA Leader - February 2015 - 9
The ASHA Leader - February 2015 - 10
The ASHA Leader - February 2015 - 11
The ASHA Leader - February 2015 - 12
The ASHA Leader - February 2015 - 13
The ASHA Leader - February 2015 - 14
The ASHA Leader - February 2015 - 15
The ASHA Leader - February 2015 - 16
The ASHA Leader - February 2015 - 17
The ASHA Leader - February 2015 - 18
The ASHA Leader - February 2015 - 19
The ASHA Leader - February 2015 - 20
The ASHA Leader - February 2015 - 21
The ASHA Leader - February 2015 - 22
The ASHA Leader - February 2015 - 23
The ASHA Leader - February 2015 - 24
The ASHA Leader - February 2015 - 25
The ASHA Leader - February 2015 - 26
The ASHA Leader - February 2015 - 27
The ASHA Leader - February 2015 - 28
The ASHA Leader - February 2015 - 29
The ASHA Leader - February 2015 - 30
The ASHA Leader - February 2015 - 31
The ASHA Leader - February 2015 - 32
The ASHA Leader - February 2015 - 33
The ASHA Leader - February 2015 - 34
The ASHA Leader - February 2015 - 35
The ASHA Leader - February 2015 - 36
The ASHA Leader - February 2015 - 37
The ASHA Leader - February 2015 - 38
The ASHA Leader - February 2015 - 39
The ASHA Leader - February 2015 - 40
The ASHA Leader - February 2015 - 41
The ASHA Leader - February 2015 - 42
The ASHA Leader - February 2015 - 43
The ASHA Leader - February 2015 - 44
The ASHA Leader - February 2015 - 45
The ASHA Leader - February 2015 - 46
The ASHA Leader - February 2015 - 47
The ASHA Leader - February 2015 - 48
The ASHA Leader - February 2015 - 49
The ASHA Leader - February 2015 - 50
The ASHA Leader - February 2015 - 51
The ASHA Leader - February 2015 - 52
The ASHA Leader - February 2015 - 53
The ASHA Leader - February 2015 - 54
The ASHA Leader - February 2015 - 55
The ASHA Leader - February 2015 - 56
The ASHA Leader - February 2015 - 57
The ASHA Leader - February 2015 - 58
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The ASHA Leader - February 2015 - 60
The ASHA Leader - February 2015 - 61
The ASHA Leader - February 2015 - 62
The ASHA Leader - February 2015 - 63
The ASHA Leader - February 2015 - 64
The ASHA Leader - February 2015 - 65
The ASHA Leader - February 2015 - 66
The ASHA Leader - February 2015 - 67
The ASHA Leader - February 2015 - 68
The ASHA Leader - February 2015 - 69
The ASHA Leader - February 2015 - 70
The ASHA Leader - February 2015 - 71
The ASHA Leader - February 2015 - 72
The ASHA Leader - February 2015 - Cover3
The ASHA Leader - February 2015 - Cover4
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