Boutique Design - December 2019 - 96

phrase to hear as a purchasing agent is, "Well, design signed the
shop drawing."
WHAT'S ONE OF YOUR BEST PIECES OF ADVICE?

For owners: have a clear, honest understanding of your budget and
align yourself with the right project team. In the past year alone,
we have had several projects where an owner new to the hospitality market wanted to build a 5-star hotel and proceeded to hire a
top interior design firm known for luxury. The scenario goes something like this: the designers draft a beautiful 5-star project; we
price the design, present the client with the budget, and shock and
awe ensues over the fact that a potential room could cost more
than $20k a key. Everyone then starts a loooong VE process...
WHERE ARE PEOPLE FLASHING THEIR CASH?

A THING OR TWO
BY ANNMARIE MARTIN

Ted Carroll, founder, The Carroll Adams Group, offers up
the lowdown on buying trends, the next wish list products
and how NOT to piss him off.
THIRTY-SEVEN YEARS of experience in the hospitality industry-18 of which were

spent at The Carroll Adams Group, the hospitality interior purchasing company he
founded-honed Ted Carroll's ability to cancel any background noise. His knack for
seeing what's most important informs his business, his life and everywhere in
between (including his initiatives to support his employees and the community).
Read on for some of his most invaluable words of wisdom.
WHAT'S SOMETHING MOST PEOPLE DON'T KNOW ABOUT YOU?

I began my career as a management trainee at Westin Hotels in 1983, and my first
assignment was to help "punch" rooms during a renovation. That's when I caught
the design and construction bug.

For power, power and more power options, as well as the ability
to control lighting from the bedside. Of course, everyone wants a
bigger TV. I was recently in a model room and the client asked if
75 in. would be too big. Um, YES! (It was a small room.)
I think the sleeper hit will be an increase in the number of
hotels offering the convenience automation items we have in our
homes, such as Alexa or Google Home. Guests will begin to
expect this, but it poses security concerns. If you log into your
account, can your private info be accessed allowing someone to
go on a shopping spree? These devices also listen, record and do
weird things. Imagine how annoyed you'd get if a previous guest
had left the alarm clock set for 2:10 a.m. My home device started
blaring music at 2:30 a.m., and I jumped out of my skin. I never
did figure out what happened, which brings me to our next
problem: the age divide. If you don't have these devices, can the
room operate manually? The younger crowd in our office doesn't
seem to care much about that type of automation. In fact, they all
think it's too close to home. Give them wireless charging and the
ability to AirPlay/cast their phone to the hotel TV instead.
WHAT LIGHTS YOU UP?

Every Friday we have a 4 p.m. company-wide meeting called Wine
Down where we go around the room and everyone shares a win they
have had for that week. I hope it sends the team home on a high.
We are also deeply engaged in charitable causes in the Appalachia region of Virginia and here locally with families in or facing
homelessness.

Everything old is new again: vinyl is back! We are putting record players in hotel
rooms and placing new twists on traditional furnishings, such as canopy beds. But,
the biggest topic of conversation among owners right now is the movement back to
an open closet.

Lack of honesty. In this business we need to be an open book so
we can work toward a mutual goal. Endless conference calls with
no agenda. Group emails where everyone responds "thank you"
and "you're welcome." One email turns into 20. I'm all for
manners, but "reply all" can be a slippery slope. 

WHAT ARE SOME GLITCHES IN THE PROCESS YOU'D LIKE TO SEE IRONED OUT?

WHAT ARE SOME OF THE MORE, UM, UNCONVENTIONAL

Everyone needs to understand that good design takes time-time to listen to each
other and build off each other's strengths. It is design's job to push the limits and
manufacturing's job to know when the engineering will not work. My least favorite

REQUESTS YOU'VE HAD AS OF LATE?

96

boutiquedesign.com DECEMBER 2019

Well, we've had orders for stripper poles and dance cages.
No comment. 

MARK LOSH

WHAT BRINGS YOU DOWN?
WHAT ARE SOME TRENDS YOU HAVE YOUR EYE ON?


http://www.boutiquedesign.com

Boutique Design - December 2019

Table of Contents for the Digital Edition of Boutique Design - December 2019

Boutique Design - December 2019
From the Editor
Social Circles
All 4 One
Products: Lighting
Products: Flooring
Exit Interview
Boutique Design - December 2019 - Intro
Boutique Design - December 2019 - Boutique Design - December 2019
Boutique Design - December 2019 - Cover2
Boutique Design - December 2019 - 1
Boutique Design - December 2019 - 2
Boutique Design - December 2019 - 3
Boutique Design - December 2019 - From the Editor
Boutique Design - December 2019 - 5
Boutique Design - December 2019 - Social Circles
Boutique Design - December 2019 - 7
Boutique Design - December 2019 - 8
Boutique Design - December 2019 - 9
Boutique Design - December 2019 - 10
Boutique Design - December 2019 - 11
Boutique Design - December 2019 - 12
Boutique Design - December 2019 - 13
Boutique Design - December 2019 - 14
Boutique Design - December 2019 - 15
Boutique Design - December 2019 - 16
Boutique Design - December 2019 - 17
Boutique Design - December 2019 - 18
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Boutique Design - December 2019 - 76
Boutique Design - December 2019 - 77
Boutique Design - December 2019 - All 4 One
Boutique Design - December 2019 - 79
Boutique Design - December 2019 - 80
Boutique Design - December 2019 - 81
Boutique Design - December 2019 - 82
Boutique Design - December 2019 - 83
Boutique Design - December 2019 - Products: Lighting
Boutique Design - December 2019 - 85
Boutique Design - December 2019 - 86
Boutique Design - December 2019 - 87
Boutique Design - December 2019 - 88
Boutique Design - December 2019 - 89
Boutique Design - December 2019 - Products: Flooring
Boutique Design - December 2019 - 91
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Boutique Design - December 2019 - 93
Boutique Design - December 2019 - 94
Boutique Design - December 2019 - 95
Boutique Design - December 2019 - Exit Interview
Boutique Design - December 2019 - Cover3
Boutique Design - December 2019 - Cover4
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