Boutique Design - Winter 2020 - 8

PETER MACK
Founder and CEO
Collective Retreats

PANEL:
Future Per fect: Catching
up with Boutique Design's
Hoteliers of the Year

What have you learned about leadership during 2020? If there's
anything I've learned through Collective Retreats [and my experience]
it's just how unique every individual and their needs and desires are.
But all those desires and needs can really be rolled up into common
things that make us all very similar. We take a strong approach of
empowerment. Some of the big brands I've worked for do a brilliant
job of standardization and leadership that protects the brand and
the guest. Empowerment has been a big part of what we've focused
on in the last few years, and it's a tricky thing. If you lean too hard on
empowerment, things can feel disorganized and a leader can feel like
they don't have all the resources when they need them. Sometimes
you do just want standard operating procedures to help you get to
the next day. We can't take traditional hotel [standard operating
procedures] and just copy them.
What I've learned from COVID is that we've all become so
confi ned in so many ways. It has woken us up to a lot of things that
we've become complacent around over the last decade, two decades,
generation, two generations. It's shown us how important it is having
things in our lives that relate to freedom or the ability to connect
with others. What's so important for team [members]-whether a
housekeeper, front office manager, general manager, corporate-
is giving them space to have those things in their life. It's more
important than ever because otherwise we end up crammed into the
world we're in right now. We all hope that COVID's going to get better
soon. It's been challenging on all of us in terms of mental health. But
creating space and empowerment is super important right now.

8

WINTER 2020

T H E I N T E R I O R O F A N O U T L O O K S H E LT E R AT C O L L E C T I V E G O V E R N O R S I S L A N D

P H OTO S : C O U R T E S Y C O L L E C T I V E R E T R E AT S

T H E O U T L O O K S H E LT E R AT C O L L E C T I V E G O V E R N O R S I S L A N D I N N E W YO R K



Boutique Design - Winter 2020

Table of Contents for the Digital Edition of Boutique Design - Winter 2020

Boutique Design - Winter 2020
Contents
From the Editor
Front of House
2020 Gold Key Winners and Finalists
Leading Edge
Products: 2020 BD Product Design Competition
Ad Index
Checking In
Boutique Design - Winter 2020 - Boutique Design - Winter 2020
Boutique Design - Winter 2020 - Cover2
Boutique Design - Winter 2020 - 1
Boutique Design - Winter 2020 - Contents
Boutique Design - Winter 2020 - 3
Boutique Design - Winter 2020 - From the Editor
Boutique Design - Winter 2020 - 5
Boutique Design - Winter 2020 - Front of House
Boutique Design - Winter 2020 - 7
Boutique Design - Winter 2020 - 8
Boutique Design - Winter 2020 - 9
Boutique Design - Winter 2020 - 10
Boutique Design - Winter 2020 - 11
Boutique Design - Winter 2020 - 12
Boutique Design - Winter 2020 - 13
Boutique Design - Winter 2020 - 14
Boutique Design - Winter 2020 - 15
Boutique Design - Winter 2020 - 2020 Gold Key Winners and Finalists
Boutique Design - Winter 2020 - 17
Boutique Design - Winter 2020 - 18
Boutique Design - Winter 2020 - 19
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Boutique Design - Winter 2020 - Leading Edge
Boutique Design - Winter 2020 - 55
Boutique Design - Winter 2020 - 56
Boutique Design - Winter 2020 - 57
Boutique Design - Winter 2020 - 58
Boutique Design - Winter 2020 - Products: 2020 BD Product Design Competition
Boutique Design - Winter 2020 - 60
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Boutique Design - Winter 2020 - 77
Boutique Design - Winter 2020 - Ad Index
Boutique Design - Winter 2020 - 79
Boutique Design - Winter 2020 - Checking In
Boutique Design - Winter 2020 - Cover3
Boutique Design - Winter 2020 - Cover4
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