Manufacturing Today - Winter 2011 - (Page 74)

Certified Transmission www.certifiedtransmission.com / HQ: Omaha, Neb. / Employees: 375 / Specialty: Building and repairing transmissions / Peter Fink, president and owner: “There is a high pride factor with this level of responsibility.” In the Driver’s Seat certified transmission is grabbing market share as a result of its focus on quality work. by staci davidson certified transmission says much of its quality is due to the fact that employees take pride in their work. Peter Fink, president, founder and owner of Certified Transmission, explains his company’s warranty policy is simple: “If you have a problem, it’s our problem. If it quits a few thousand miles out of warranty, we’ll fix it. That’s just the way we are.” Further, the firm guarantees that if customers come in once a year for transmission service, they may never have to replace their transmissions. It can make these guarantees, Fink says, because of his confidence in the operation’s quality, employees’ skills and product reliability. Of course, it’s not just Fink who has faith in his company’s products and service. About 30 years ago, Certified Transmission opened in an abandoned two-bay gas station, and since then it has expanded to have three manufacturing plants, 15 retail locations and 20 distributors who bring the company’s products to customers in 14 states. In fact, there is a long waiting list of distributors who want to provide Certified Transmission’s goods, Fink says. It, however, will not add distributors until it has the infrastructure in place to support more business. Speaking with Manufacturing Today, Fink said his hesitancy to fast growth stems from his desire to maintain a consistent level of quality, a focus on treating customers well and a promise to promote good business ethics. Manufacturing Today: How did Certified Transmission get started? Peter Fink: When I was 16 years old, I bought a Hot Rod Firebird and ended up blowing a lot of transmissions. I went to trade school and worked at 74 manufacturing-today.com WINTER 2011 http://www.manufacturing-today.com

Table of Contents for the Digital Edition of Manufacturing Today - Winter 2011

Manufacturing Today - Winter 2011
Contents
Washington
Global Strategies
Productivity
Sustainability
Business Value
Intro
Profitability
Pricing
Improvement
Freudenberg Household Products
O.K. Foods Inc.
DJO Inc.
CMC Biologics
Packaging Progressions Inc.
Denison Industries
Burr Oak Tool Inc.
Cambridge International
Certified Transmission
Elopak Inc.
Patriot Forge Co.
Aseptic Solutions USA
Comex Group/Frazee Paint
Fabrica Fine Carpet and Rugs
Munroe Inc.
Peerless Mfg. Co.
Canplas Industries
Mettler-Toledo Hi-Speed
R.F. Hunter Co.
Ace Electronics
Advanced Fiber Technologies
Fourslide
Behringer Saws Inc.
Berger Paints – Trinidad Ltd.
DBS Manufacturing Inc.
DDH Enterprise
Deltak LLC
EVS Metal
Fisher Tank Co.
Hanford Pharmaceuticals
Hess Industries Inc.
Holjeron Inc.
Mid-Continent Engineering
New England Ropes
Ranor Inc.
SET Enterprises Inc.
Swaim Inc.
Total Electronics LLC
Weinbrenner Shoe Co.
Manufacturing Tomorrow

Manufacturing Today - Winter 2011

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