Children's Hospitals Today - Spring 2017 - 4

ROUNDS LEAD THE WAY

Everyone can
speak up
Staff and families want
to make a difference.
EARLY IN HIS CAREER, John P. Harding,
FACHE, learned the importance of
creating an environment where all team
members, from leadership to those
on the front line, share accountability,
and contribute feedback to make
improvements in processes and outcomes.
Harding, COO at Children's Hospital
of The King's Daughters in Norfolk,
Virginia, supported the organization's
development of a Just Culture-a valuessupportive model of shared accountability.
But he has only recently realized the
significant role culture plays in making
team members feel safe sharing their
safety concerns. "Do they think their
input will make a difference?" he asks.
"Are patients and family members
comfortable speaking up?" His advice is
to cultivate an environment of safe and
open communication and collaboration.
"Families and team members will become
more engaged, which leads to improved
patient and team member safety."

Have a leadership tip or lesson
learned? Email magazine
@childrenshospitals.org.

4

CHILDREN'S HOSPITAL S TODAY Spring 2017


http://www.childrenshospitals.org

Table of Contents for the Digital Edition of Children's Hospitals Today - Spring 2017

Contents
Children's Hospitals Today - Spring 2017 - Cover1
Children's Hospitals Today - Spring 2017 - Cover2
Children's Hospitals Today - Spring 2017 - Contents
Children's Hospitals Today - Spring 2017 - 2
Children's Hospitals Today - Spring 2017 - 3
Children's Hospitals Today - Spring 2017 - 4
Children's Hospitals Today - Spring 2017 - 5
Children's Hospitals Today - Spring 2017 - 6
Children's Hospitals Today - Spring 2017 - 7
Children's Hospitals Today - Spring 2017 - 8
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Children's Hospitals Today - Spring 2017 - 17
Children's Hospitals Today - Spring 2017 - 18
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Children's Hospitals Today - Spring 2017 - Cover3
Children's Hospitals Today - Spring 2017 - Cover4
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