Children's Hospitals Today - Winter 2018 - 19

INNOVATION / FEATURE

PATIENT COMPLIANCE

GAME ON: ENGAGE PATIENTS
AND IMPROVE CARE
SOMETIMES
INSPIRATION FOR
GREAT ideas comes
from outside the
hospital industry. For
four years in a row,
Union Pediatrics,
a private pediatric
practice in Union,
Kentucky, has posted
the highest scores
nationally for wellchild exams and overall
clinic score among
peer facilities on its
electronic health
record platform. The
secret? Gamification.
Looking to boost
patient compliance

with appointments,
vaccinations and
healthy behaviors,
Robin Warner, M.D.,
FAAP, added a gaming
component. Using an
app, patients or their
caregivers earned
points on their "loyalty
card" for behaviors
Warner assigned. In
addition to keeping up
with appointments,
Warner incentivized
preventive health
activities-patients
uploaded data from
Fitbits or entered
diet and exercise
information into Union

Pediatrics' patient
portal to earn points.
Points could be
redeemed for entries
into gift card drawings.
The lure of prizes may
have motivated some,
but for many, it was the
thrill of the game that
enticed them. "It was a
victory for them to fill
up their card," Warner
says. "It became a
challenge, and they felt
rewarded to get all the
points." The program
was so successful
that Union Pediatrics
has replaced it with
a social media page

focused on healthy
lifestyles. Warner
says the habits are
now ingrained in her
patients. The key is to
look at what metrics
you want to improve:
Attendance at followup visits? Adherence to
medication schedules?
Commitment to
healthy behaviors?
Also, sell your staff
on the program-this
will make the rollout
more successful.
Appropriately challenge
your patients. Don't
make goals too easy or
too hard.

Getting results
Since the program
started in 2014:

 The percentage
of scheduled
appointments rose
from 17 percent to
62 percent in 2017
 Well-child visits for
teens increased
from 85 percent to
95 percent-above
the national average
of 56 percent
 Streamlining efforts
resulted in fewer
reminder phone
calls or postcards

What's your big
idea for 2018?
What's the idea you're most
excited to implement at
your hospital this year?
Email us at magazine@
childrenshospitals.org.

CHILDREN'S HOSPITAL S TODAY Winter 2018

19



Table of Contents for the Digital Edition of Children's Hospitals Today - Winter 2018

Contents
Children's Hospitals Today - Winter 2018 - Intro
Children's Hospitals Today - Winter 2018 - Cover1
Children's Hospitals Today - Winter 2018 - Cover2
Children's Hospitals Today - Winter 2018 - Contents
Children's Hospitals Today - Winter 2018 - 2
Children's Hospitals Today - Winter 2018 - 3
Children's Hospitals Today - Winter 2018 - 4
Children's Hospitals Today - Winter 2018 - 5
Children's Hospitals Today - Winter 2018 - 6
Children's Hospitals Today - Winter 2018 - 7
Children's Hospitals Today - Winter 2018 - 8
Children's Hospitals Today - Winter 2018 - 9
Children's Hospitals Today - Winter 2018 - 10
Children's Hospitals Today - Winter 2018 - 11
Children's Hospitals Today - Winter 2018 - 12
Children's Hospitals Today - Winter 2018 - 13
Children's Hospitals Today - Winter 2018 - 14
Children's Hospitals Today - Winter 2018 - 15
Children's Hospitals Today - Winter 2018 - 16
Children's Hospitals Today - Winter 2018 - 17
Children's Hospitals Today - Winter 2018 - 18
Children's Hospitals Today - Winter 2018 - 19
Children's Hospitals Today - Winter 2018 - 20
Children's Hospitals Today - Winter 2018 - 21
Children's Hospitals Today - Winter 2018 - 22
Children's Hospitals Today - Winter 2018 - 23
Children's Hospitals Today - Winter 2018 - 24
Children's Hospitals Today - Winter 2018 - 25
Children's Hospitals Today - Winter 2018 - 26
Children's Hospitals Today - Winter 2018 - 27
Children's Hospitals Today - Winter 2018 - 28
Children's Hospitals Today - Winter 2018 - 29
Children's Hospitals Today - Winter 2018 - 30
Children's Hospitals Today - Winter 2018 - 31
Children's Hospitals Today - Winter 2018 - 32
Children's Hospitals Today - Winter 2018 - Cover3
Children's Hospitals Today - Winter 2018 - Cover4
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