Children's Hospitals Today - Fall 2021 - 26

FEATURE / LEADERSHIP
COMMUNICATION
LISTEN UP
Building strong listening skills is the key to unlocking
the potential of your team, according
to Winifred King. " My group has an incredible
breadth and depth of expertise, " says King, chief
diversity officer at Cook Children's Health Care
System in Fort Worth, Texas. " I really value the
ability to listen to them. " King says listening to her
team's input has stretched her abilities as a leader
and fortified the bonds they share. " A lot of it truly
is about trust. They trust each other, I trust them,
and I hope that they trust me-the trust of my
team is imperative, " King says. " I don't have all the
answers, and I am not the sole expert in this field,
but I value the fact that they feel comfortable and
trusting enough to tell me the truth. "
HARNESS THE POWER
OF QUESTIONS
ILLUSTRATE THE
BIG PICTURE
Leading large-scale changes in an
organization requires more than
just strategic vision; it's imperative
to align all staff members toward
an ambitious goal. " Communicating
it and making sure that everyone
in the organization has a line of
sight to that vision is incredibly important, "
says Tim Robinson, chief
executive officer at Nationwide
Children's Hospital in Columbus,
Ohio. Robinson adds it's especially
important to ensure team members
can connect their day-to-day duties
to the big picture. " It can be hard to
keep that in front of people, so they
understand what they're doing is
much more than the task at hand-
it's how they're contributing to this
bigger vision, " he says.
" It's very simple, " says R. Lawrence Moss, president
and chief executive officer at Nemours
Children's Health. " When you're a leader, never
make a statement when you can ask a question. "
He adds, " I benefit most when I hear other
people, and they feel free to speak their ideas. "
Moss says that approach not only empowers
others to contribute to the conversation but
helps prevent misunderstandings. " When
you're in a leadership role, there's a megaphone
attached to everything you say, " he says. " There
are often nuances that can be interpreted in
ways that you may not have intended, so I try
to ask as many questions as I can. "
FIND COMMON GROUND
When working through a conflict of opinion, your colleagues' objectives
may not always seem clear because health care clinicians
are often juggling multiple professional obligations, according to
Maggie Moon, M.D., M.P.H., pediatrician-in-chief at Johns Hopkins
Children's Center. But assuming the best of your counterparts is a
great starting point for those conversations. " It's about respect-
recognizing the quality of the people you're working with is a key
point, " she says. " I presume the intelligence and integrity of everyone
in the room when I start. By offering them my sincere respect, I'm
able to build a bridge to the conversation on that basis. "
26
CHILDREN'S HOSPITALS TODAY Fall 2021

Children's Hospitals Today - Fall 2021

Table of Contents for the Digital Edition of Children's Hospitals Today - Fall 2021

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Children's Hospitals Today - Fall 2021 - Cover1
Children's Hospitals Today - Fall 2021 - Cover2
Children's Hospitals Today - Fall 2021 - Contents
Children's Hospitals Today - Fall 2021 - 2
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