Children's Hospitals Today - Fall 2021 - 29

LEADERSHIP / FEATURE
TAKE LESSONS FROM A
MANAGEMENT NEWBIE
DON'T GO IT ALONE
For most of the population,
Emily Smith views her entire management career through a COVID-19 lens-she
earned a promotion to a nurse manager role just as the pandemic began. Smith,
RN, clinical manager, The Children's Hospital at Saint Francis in Tulsa, Oklahoma,
says there are two key takeaways that will shape her approach to leadership as her
career progresses:
Self-care. " I reinforce with nurses and staff all the time that if you can't take care of
yourself right now, then you can't take care of anyone else, " Smith says. " You can't
pour from an empty cup. "
Perseverance through teamwork. Smith has been encouraged by how her unit-
and on a larger scale, the hospital-succeeded through the trials of the past year.
" We have all been stretched to places we didn't think we would be stretched, "
Smith says. " I've learned we can get through any challenge that faces us if we stick
together and lean on each other. "
isolation
and social distancing have been key
strategies for limiting the spread of
COVID-19. But for health care providers,
the opposite holds true. " My biggest
piece of leadership advice is always to
recognize the importance of communities
and networks, " says Natalie Pageler
M.D., M.Ed., chief medical information
officer at Stanford Children's Health,
and clinical professor of pediatric critical
care, Stanford University,
in Palo
Alto, California. " It's absolutely critical
that every leader finds groups of people
in the same field and develops those
connections
so they can reach out
quickly to their peer group and learn
together-especially in a time of crisis. "
GET CREATIVE
WITH STAFFING
COME TOGETHER AND TALK IT OUT
Solid communication is a cornerstone of any successful organization, but the pressures
of the pandemic have underscored its importance. Kennedy Krieger Institute
in Baltimore, Maryland, instituted daily task force calls with more than 100 leaders
from across the organization. The objective: to ensure they were on the same
page regarding the information they shared with their teams-and, ultimately,
to patients and families. " It's exciting to see how everyone has pulled together as
leaders to have a consistent message that we're sending to our staff, " says Melissa
Trovato, M.D., medical director of rehabilitation. " If there's any good to come from
the pandemic, it's that it's helped break down silos and create a cohesive group of
leadership and staff. "
Tell us! What is your best piece of leadership advice?
Email magazine@childrenshospitals.org.
The surge of COVID-19 infections due
to the delta variant has stressed health
care systems across the country. " We
had very little time to react because the
numbers of RSV and COVID-19 went up
so quickly, " says Mark W. Kline, M.D.,
physician-in-chief and chief academic
officer at Children's Hospital New
Orleans. " We were near a breaking
point. " The challenge leading the organization
to a near breaking point was
finding enough nurses to care for the
patients streaming into its facilities.
The problem required some unconventional
thinking and led Kline to seek
an in-house solution. " We were already
short on staff nurses, so we've ended
up pulling nurses from administrative
positions; we've pulled nurses from our
outpatient clinics and nurses who have
past inpatient experience, " Kline says.
" You have to think creatively and do the
best you can. "
Brian Busenbark is a writer and
communications strategist based in
Omaha, Nebraska.
CHILDREN'S HOSPITALS TODAY Fall 2021
29

Children's Hospitals Today - Fall 2021

Table of Contents for the Digital Edition of Children's Hospitals Today - Fall 2021

Contents
Children's Hospitals Today - Fall 2021 - Cover1
Children's Hospitals Today - Fall 2021 - Cover2
Children's Hospitals Today - Fall 2021 - Contents
Children's Hospitals Today - Fall 2021 - 2
Children's Hospitals Today - Fall 2021 - 3
Children's Hospitals Today - Fall 2021 - 4
Children's Hospitals Today - Fall 2021 - 5
Children's Hospitals Today - Fall 2021 - 6
Children's Hospitals Today - Fall 2021 - 7
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Children's Hospitals Today - Fall 2021 - Cover3
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