Children's Hospitals Today - Fall 2022 - 15

SECURITY / FEATURE
parking and transportation at Children's National.
The system will alarm when someone brings anything that
is shaped like a weapon and will show the security team exactly
where the potential weapon is located on that individual.
" It shows a picture of the person and a region of the body
or bag or cart they're wheeling in, " he says. " But the alarm
is not alerting on keys, cell phones or change in your pocket
because of the advanced analytics. So, most people walking
through it don't get detected in any way. "
In addition to keeping all patients, families and staff-
including security-safer, it keeps the line moving and the
visitor experience positive. During a one-day demo in June,
more than 1,000 people entered the hospital through this
system, and 90% of them were never stopped. The security
team was able to process the other 10% within five seconds
each time, once the individual opened their jacket or bag,
according to Quigley-and there was never a line of people
waiting to enter the building.
" During our demo, it did what it was supposed to do, " Quigley
says. " That is, making the staff feel comfortable because we're
screening everybody coming through-and the patients and
families loved it too, because they were able to feel like the
hospital was safe. " Additionally, the screening system can be
branded, making the technology fit into the environment.
In the emergency department, Quigley's team uses metal detection
wands in behavioral health cases and " if there's a fear
that some harm is going to be done toward either a provider
or the patient themselves, " he says, adding that families have
always understood the need for the wands in such instances.
" This is to keep your family member safe and our staff safe, " he
says. " That's the thing that ends up making people feel more
comfortable being in our environment. "
In addition to x-ray machines and walk-through detection
systems, other detection and prevention methods children's
hospitals have implemented include K-9 security dogs, video
surveillance, and weapon detection systems that integrate
with security cameras. Generally, detection tools are more
common in emergency departments where violence most frequently
occurs and traffic is high.
These tools focus on detecting guns and weapons before
they enter the building, but Dayton Children's has also installed
technology that detects guns after they are fired inside
SUCCESS STRATEGIES
Taking swift action
THE SOCIAL WORK
Interventions with Families
and Teams (SWIFT) program
at Children's National is
designed to protect the
frontline care team from
incidents with patients and
families inside the hospital
while also ensuring those
patients and families feel
heard and supported. Verbal
escalation, threatening
behavior, physical
aggression or impeding
care on the part of a parent
or other visitor often stem
from the stress of having a
sick or injured child in the
hospital and being unable to
communicate properly, says
Brenda Shepherd-Vernon,
director of the Department
of Family Services at
Children's National
Hospital. With SWIFT, social
workers help mitigate such
incidents to make staff feel
safe, make families feel
heard, and, ultimately, keep
those families at the child's
bedside when possible.
" As social workers, we're
going to be impartial and
look at what happened
during the encounter-and
we'll work with the family
and the team to resolve it, "
Shepherd-Vernon says.
" In the past, the model
dictated that security
would be called if a parent
was upset. Now, we're
trying to hear more about
the families' concerns and
deal with those concerns in
real time. "
Still, security is a close
partner in SWIFT, along with
a committee that reviews all
cases of individuals who are
asked to leave the premises
due to aggressive behavior.
The team also shares the
expectations of conduct
with the families to build
a shared understanding
and help prevent further
incidents. There is also a
huddle with the care team
after an incident to discuss
the concerns of the family
and how to best address
them going forward, as well
as the resolution shared
with the family and the plan
to keep the staff safe.
CHILDREN'S HOSPITALS TODAY Fall 2022
15

Children's Hospitals Today - Fall 2022

Table of Contents for the Digital Edition of Children's Hospitals Today - Fall 2022

Contents
Children's Hospitals Today - Fall 2022 - Cover1
Children's Hospitals Today - Fall 2022 - Cover2
Children's Hospitals Today - Fall 2022 - Contents
Children's Hospitals Today - Fall 2022 - 2
Children's Hospitals Today - Fall 2022 - 3
Children's Hospitals Today - Fall 2022 - 4
Children's Hospitals Today - Fall 2022 - 5
Children's Hospitals Today - Fall 2022 - 6
Children's Hospitals Today - Fall 2022 - 7
Children's Hospitals Today - Fall 2022 - 8
Children's Hospitals Today - Fall 2022 - 9
Children's Hospitals Today - Fall 2022 - 10
Children's Hospitals Today - Fall 2022 - 11
Children's Hospitals Today - Fall 2022 - 12
Children's Hospitals Today - Fall 2022 - 13
Children's Hospitals Today - Fall 2022 - 14
Children's Hospitals Today - Fall 2022 - 15
Children's Hospitals Today - Fall 2022 - 16
Children's Hospitals Today - Fall 2022 - 17
Children's Hospitals Today - Fall 2022 - 18
Children's Hospitals Today - Fall 2022 - 19
Children's Hospitals Today - Fall 2022 - 20
Children's Hospitals Today - Fall 2022 - 21
Children's Hospitals Today - Fall 2022 - 22
Children's Hospitals Today - Fall 2022 - 23
Children's Hospitals Today - Fall 2022 - 24
Children's Hospitals Today - Fall 2022 - 25
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Children's Hospitals Today - Fall 2022 - 28
Children's Hospitals Today - Fall 2022 - 29
Children's Hospitals Today - Fall 2022 - 30
Children's Hospitals Today - Fall 2022 - 31
Children's Hospitals Today - Fall 2022 - 32
Children's Hospitals Today - Fall 2022 - Cover3
Children's Hospitals Today - Fall 2022 - Cover4
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