IN THIS ISSUE CONTENTS 14 20 DEPARTMENTS 2 Checking in What's trending on the web; the latest from CHA .................................................................... 4 Rounds Avoid trust busters; preserving culture during crisis; clinician view of long-haul COVID; reassessing sports; the new supply chain; personal notes for behavioral health patients .................................................................... 30 Vitals Meet a member; Q&A with a leadership expert; patient perspective of long-haul COVID FEATURES 14 The next step What will it take to accelerate improvement of health outcomes, experience and value for children and families? .................................................................... 20 Calming the storm Improve the care of aggressive patients with a focus on improving safety for patients and staff. .................................................................... 24 Coming together Proactive service rounds enhance the patient family hospital experience. 24 @hospitals4kids @speaknowforkids FIND US ON SOCIAL MEDIA /childrenshospitals /speaknowforkids Search " Children's Hospital Association " CHILDREN'S HOSPITALS TODAY Winter 2022 1