The ATA Chronicle - May/June 2020 - 31

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Rather than driving to a client's office,
invest in your own online meeting
account (Zoom, GoToMeeting,
UberConference, etc.) and reach
them virtually.

■	

Avoid locking yourself into a given field.
Court interpreters in limbo, for instance,
might find opportunities with school
districts as they restart IEP meetings.
Look beyond your usual clientele.

■	

All equipment must be up to the task.
Our skills are of little use if no one
can hear or understand us. Make sure
that your equipment delivers the best
possible results or replace it.

■	

■	

■	

■	

An online calendar (such as Calendly
or Acuity) can let clients check your
availability and schedule interpreting
services at their convenience.
Be intentional. Draft an outline of what
services you will and will not offer.
Identify how you will provide them.
List your hourly rates, any equipment
you might need to acquire or upgrade,
and your availability. Writing it out can
help you identify issues before they
become problems.
Learn how your clients are handling
business during this time. If you know
what changes they have had to make,
you will have a better idea of how you
can serve them.
Become familiar with protective
gear for in-person interpreting in
hazardous situations (see
https://bit.ly/in-person-guidance).

■	

Learn about dealing with vicarious trauma
(see https://bit.ly/vicarious-trauma).

■	

Consider offering related services, such
as online language classes, while waiting
for clients to get back to business.

■	

Look into any government or other
relief programs that may help you stay
afloat as the world finds its footing.

THE NEW NORMAL
Eventually, the pandemic will subside.
Businesses will reopen, conferences will
be held, and school kids will be back in
the classroom. But we'll never go back
to "normal." The world will be changed.
www.atanet.org

RESOURCES (JUST A FEW)
ATA Webinars On-Demand: "Understanding
Remote Simultaneous Interpreting"
https://bit.ly/ATA-webinar-RSI
Better Business Bureau
Tips for Business Owners during the Pandemic
https://bit.ly/BBB-COVID-19
Certification Commission for
Healthcare Interpreters
Statement on Ensuring Interpreters' Safety
during the COVID-19 Pandemic
https://bit.ly/CCHI-interpreter-safety
Comparison of Popular Remote Meeting Tools
https://bit.ly/remote-tools-comparison
(Please note that some of the information is
outdated, but this comparison can help you ask the
right questions as you evaluate online platforms.)
Consumer Reports Coronavirus Hub
Tips on Equipment and Services
https://bit.ly/Consumer-Report-tips
InterpretAmerica 2020: A Unified Response to
Ensure Access to Interpreting Services
www.interpretamerica.com/ia-2020-resources
InterpretAmerica
Choosing a USB Headset for Remote Interpreting
https://bit.ly/USB-headset
International Association of
Conference Interpreters
Best Practices for Interpreters during the
COVID-19 Crisis
https://bit.ly/AIIC-COVID-19

We'll be changed. We need to accept and
embrace that as of now.
Companies may alter their business
models, more people may work from
home, and protocols and procedures may
change. We don't know the exact shape of
the changes to come, we only know that
they will. And we can be sure that our
services will be just as essential in that new
normal as they were before and are today.
So, while the world hunkers down against
COVID-19, please remember: we're all in
this together. And we have work to do.
NOTE
1.	
Interpreting in Times of COVID-19
(Nimdzi Research, 2020),
https://bit.ly/Nimdzi-COVID-19.

KUDO Online Meeting Platform
https://bit.ly/KUDO-interpreter
National Center on Deafness at California
State University Northridge
YouTube Video on Using an Interpreter in Zoom
https://bit.ly/Zoom-interpreter
National Council on Interpreting in Health Care
Webinar on the Temporary Transition to Remote
Interpreting During Health Emergencies
https://bit.ly/NCIHC-remote
Rochester Institute of Technology Libraries
Healthcare Industry Association Practical
Interpreting II: Video Remote Interpreting
https://bit.ly/HCIA-VRI
Techforword
Free Webinars
https://bit.ly/Techforword-webinars
Troublesome Terps Podcast
"Remote Interpreting with a Cat on Your Lap"
www.troubleterps.com/15
U.S Department of Health and Human Services
Office for Civil Rights
Guidance on Telehealth Remote Communications
https://bit.ly/OCR-telehealth
Zoom
Introduction to Zoom Conference Interpreting
https://bit.ly/Zoom-conference-interpreting

Carol Shaw, CT is the editor
of ATA's Interpreters Division
(ID) blog and a member of
the ID Leadership Council.
She is an ATA-certified
translator (Spanish>English)
and licensed court interpreter, and has been
providing Spanish<>English translation services
to school districts in North Texas for nearly 20
years. She created a brief training program for
district employees providing informal language
services, consults with districts regarding
their translation and interpreting needs, and
occasionally serves as an interpreter for districtlevel meetings. When she is not partnering with
schools to enhance communication between
parents and educators, she primarily focuses
on legal, business, and marketing translation.
Contact: carol@carolshaw.net.
American Translators Association

31


https://www.bit.ly/KUDO-interpreter https://www.bit.ly/ATA-webinar-RSI https://www.bit.ly/BBB-COVID-19 https://www.bit.ly/Zoom-interpreter https://www.bit.ly/NCIHC-remote https://www.bit.ly/CCHI-interpreter-safety https://www.bit.ly/remote-tools-comparison https://www.bit.ly/HCIA-VRI https://www.bit.ly/Techforword-webinars https://www.bit.ly/Consumer-Report-tips http://www.troubleterps.com/15 http://www.interpretamerica.com/ia-2020-resources https://www.bit.ly/OCR-telehealth https://www.bit.ly/USB-headset https://www.bit.ly/Zoom-conference-interpreting https://www.bit.ly/AIIC-COVID-19 https://www.bit.ly/in-person-guidance https://www.bit.ly/vicarious-trauma https://www.bit.ly/Nimdzi-COVID-19 http://www.atanet.org

The ATA Chronicle - May/June 2020

Table of Contents for the Digital Edition of The ATA Chronicle - May/June 2020

Contents
The ATA Chronicle - May/June 2020 - Cover1
The ATA Chronicle - May/June 2020 - 2
The ATA Chronicle - May/June 2020 - Contents
The ATA Chronicle - May/June 2020 - 4
The ATA Chronicle - May/June 2020 - 5
The ATA Chronicle - May/June 2020 - 6
The ATA Chronicle - May/June 2020 - 7
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