Contract Magazine - November 2017 - 28

Designer
You
Should
Know
Whitney
Hendrickson

Combined with 11 years of experience
as a nurse, Whitney Hendrickson has been
a healthcare interior designer in the Dallas
office of Perkins+Will since July 2015. She
continues to spend a few hours monthly as a
nurse, specializing in bone marrow transplant,
hematology, oncology, and general practice
for pediatric care. She is a board member
of the Nursing Institute for Healthcare Design.

28

Why did you make the switch from full-time
nursing to design?
I did it for the patients and my healthcare provider
coworkers. I started my career in pediatric bone marrow
transplant care. There, kids were hospitalized for five
weeks at a minimum. I was able to see firsthand the
effects of the built environment on my patient's health
and recovery. It was frustrating to see how simple
things, like storage for a parent's suitcase or counter
space for coloring books, were overlooked and how
that made life harder for these families. I spent a lot
of time, on top of my clinical duties, trying to humanize
their environments. It only took me a few years at the
bedside to realize that I needed to help inform design
on the front end. I feel called to help my healthcare
professional friends-to create environments
for them to be supported and renewed.
How is your experience in nursing affecting
your work as a healthcare designer?
The analytical side of me loves digging into the details
of the user experience. Nurses are constantly adapting
as masters of the work-around. My background
allows me to better connect with healthcare staff,
understand the workflow, and provide functional,
organized spaces without all the visual chaos. I also
get to be a patient advocate, keeping the most vulnerable
at the front of my mind. That's why I continue to work
as a nurse part time. It's a good reminder that, right
now, it is someone else's worst day. If I can help relieve
any of that burden, I have done my job.

Given your knowledge and experience in nursing,
is there a particular frustration in your healthcare
design work?
Honestly, I thought it would be easier! With the
trend toward standardization and efficiency, it is hard
to personalize healthcare design. There are so many
varying opinions from the bedside, so decision makers
have to make choices that cannot please everyone.
That's where evidence-based design can help guide
the conversation. We can learn from our mistakes,
inform best practices, and share our findings with
each other.
What, in your opinion, is important in healthcare
design today?
Leveraging patient satisfaction scores and
reimbursement metrics to quantify the impact
that the built environment has on both the patient
and staff experience is important. Tying funding
into measurable outcomes would be ideal, so every
facility can benefit from best practices used in top
facilities across the country.
What are you working on now?
I am currently developing the space planning and
workflow for an intensive care unit renovation for
Children's Medical Center of Dallas, to be completed
next year. Two other projects that I am working on are
the Texas Oncology Cancer Center in Rockwall, Texas
(rendering, above), and Medical City Fort Worth in Fort
Worth, Texas (rendering, below). c

contractdesign.com

NOVEMBER 2017

RENDERINGS COURTESY PERKINS+WILL; HEADSHOT COURTESY WHITNEYPHOTOGRAPHY:
HENDRICKSON

PROFILE


http://www.contractdesign.com

Contract Magazine - November 2017

Table of Contents for the Digital Edition of Contract Magazine - November 2017

Contract Magazine - November 2017
Contents
Editorial
Industry News
Designer You Should Know: Whitney Hendrickson of Perkins+Will
Columnist: How to Effectively Communicate With the C-Suite
Healthcare Design Expo + Conference
Product Focus: Bedside Manner
Product Briefs
Jacobs Medical Center
Miami Cancer Institute
Stamford Hospital
Healthcare Environment Awards 2017
Healthcare Environment Awards
Shirley Ryan AbilityLab
Marcus Mariota Sports Performance Center
Mountain Park Health Center, Tempe Clinic
Mercy Virtual Care Center
Children’s National Medical Center Bunny Mellon Healing Garden
RIPCHD.OR Operating Room Prototype
Regaining Independence: A Long-Term Acute- Care Hospital
Designers Select: Healthcare
Sources
Ad Index
Exhibition: The New York That Never Was
Contract Magazine - November 2017 - Intro
Contract Magazine - November 2017 - Contract Magazine - November 2017
Contract Magazine - November 2017 - Cover2
Contract Magazine - November 2017 - 1
Contract Magazine - November 2017 - 2
Contract Magazine - November 2017 - 3
Contract Magazine - November 2017 - 4
Contract Magazine - November 2017 - 5
Contract Magazine - November 2017 - Contents
Contract Magazine - November 2017 - 7
Contract Magazine - November 2017 - 8
Contract Magazine - November 2017 - 9
Contract Magazine - November 2017 - 10
Contract Magazine - November 2017 - 11
Contract Magazine - November 2017 - 12
Contract Magazine - November 2017 - 13
Contract Magazine - November 2017 - 14
Contract Magazine - November 2017 - 15
Contract Magazine - November 2017 - 16
Contract Magazine - November 2017 - 17
Contract Magazine - November 2017 - Editorial
Contract Magazine - November 2017 - 19
Contract Magazine - November 2017 - 20
Contract Magazine - November 2017 - 21
Contract Magazine - November 2017 - Industry News
Contract Magazine - November 2017 - 23
Contract Magazine - November 2017 - 24
Contract Magazine - November 2017 - 25
Contract Magazine - November 2017 - 26
Contract Magazine - November 2017 - 27
Contract Magazine - November 2017 - Designer You Should Know: Whitney Hendrickson of Perkins+Will
Contract Magazine - November 2017 - 29
Contract Magazine - November 2017 - 30
Contract Magazine - November 2017 - 31
Contract Magazine - November 2017 - Columnist: How to Effectively Communicate With the C-Suite
Contract Magazine - November 2017 - 33
Contract Magazine - November 2017 - Healthcare Design Expo + Conference
Contract Magazine - November 2017 - 35
Contract Magazine - November 2017 - 36
Contract Magazine - November 2017 - 37
Contract Magazine - November 2017 - Product Focus: Bedside Manner
Contract Magazine - November 2017 - 39
Contract Magazine - November 2017 - Product Briefs
Contract Magazine - November 2017 - 41
Contract Magazine - November 2017 - 42
Contract Magazine - November 2017 - 43
Contract Magazine - November 2017 - 44
Contract Magazine - November 2017 - 45
Contract Magazine - November 2017 - 46
Contract Magazine - November 2017 - 47
Contract Magazine - November 2017 - 48
Contract Magazine - November 2017 - 49
Contract Magazine - November 2017 - Jacobs Medical Center
Contract Magazine - November 2017 - 51
Contract Magazine - November 2017 - 52
Contract Magazine - November 2017 - 53
Contract Magazine - November 2017 - 54
Contract Magazine - November 2017 - 55
Contract Magazine - November 2017 - 56
Contract Magazine - November 2017 - 57
Contract Magazine - November 2017 - Miami Cancer Institute
Contract Magazine - November 2017 - 59
Contract Magazine - November 2017 - 60
Contract Magazine - November 2017 - 61
Contract Magazine - November 2017 - 62
Contract Magazine - November 2017 - 63
Contract Magazine - November 2017 - Stamford Hospital
Contract Magazine - November 2017 - 65
Contract Magazine - November 2017 - 66
Contract Magazine - November 2017 - 67
Contract Magazine - November 2017 - 68
Contract Magazine - November 2017 - 69
Contract Magazine - November 2017 - 70
Contract Magazine - November 2017 - 71
Contract Magazine - November 2017 - 72
Contract Magazine - November 2017 - 73
Contract Magazine - November 2017 - Healthcare Environment Awards
Contract Magazine - November 2017 - 75
Contract Magazine - November 2017 - Shirley Ryan AbilityLab
Contract Magazine - November 2017 - 77
Contract Magazine - November 2017 - 78
Contract Magazine - November 2017 - 79
Contract Magazine - November 2017 - 80
Contract Magazine - November 2017 - 81
Contract Magazine - November 2017 - 82
Contract Magazine - November 2017 - 83
Contract Magazine - November 2017 - Marcus Mariota Sports Performance Center
Contract Magazine - November 2017 - 85
Contract Magazine - November 2017 - 86
Contract Magazine - November 2017 - 87
Contract Magazine - November 2017 - 88
Contract Magazine - November 2017 - 89
Contract Magazine - November 2017 - 90
Contract Magazine - November 2017 - 91
Contract Magazine - November 2017 - Mountain Park Health Center, Tempe Clinic
Contract Magazine - November 2017 - 93
Contract Magazine - November 2017 - Mercy Virtual Care Center
Contract Magazine - November 2017 - 95
Contract Magazine - November 2017 - Children’s National Medical Center Bunny Mellon Healing Garden
Contract Magazine - November 2017 - 97
Contract Magazine - November 2017 - RIPCHD.OR Operating Room Prototype
Contract Magazine - November 2017 - 99
Contract Magazine - November 2017 - Regaining Independence: A Long-Term Acute- Care Hospital
Contract Magazine - November 2017 - 101
Contract Magazine - November 2017 - 102
Contract Magazine - November 2017 - 103
Contract Magazine - November 2017 - Designers Select: Healthcare
Contract Magazine - November 2017 - 105
Contract Magazine - November 2017 - Sources
Contract Magazine - November 2017 - 107
Contract Magazine - November 2017 - 108
Contract Magazine - November 2017 - 109
Contract Magazine - November 2017 - Ad Index
Contract Magazine - November 2017 - 111
Contract Magazine - November 2017 - Exhibition: The New York That Never Was
Contract Magazine - November 2017 - Cover3
Contract Magazine - November 2017 - Cover4
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