Can its firmware or OS (operating system) be updated? Firmware is permanent device software. With more complex devices, firmware updates may be necessary to keep devices secure. FYI on IoT Three questions to ask when buying devices that use the Internet of Things: Will the manufacturer support and provide security updates? Some devices are programmed to check for and download updates. Others require users to check with manufacturers. Make sure you know what your staff is responsible for. Can the device be remotely controlled and monitored? IoT monitoring may allow users to access device data, gauge its performance and evaluate its security status. Sources: "Retailers prime targets for data theft, Automotive News, Dec. 9, 2019. https://www.autonews.com/finance-insurance/retailers-prime-targets-data-theft. 2 "Over 80% of Consumers Would Not Purchase A Car From Dealership With A Data Breach," Total Dealer Compliance press release, June 2015. https://www.totaldealercompliance.com/Computer%20Security%20Press%20Release.pdf. 3 Ibid. 4 FBI Internet Crime Complaint Center, 2019 Internet Crime Report, February 2020. 5 Emisoft 2019 statistics. 6 Symantec analysis of top 10 keywords used July 2018 - June 2019. https://symantec-enterprise-blogs.security.com/blogs/threat-intelligence/bec-scams-trends-and-themes-2019. BANK OF AMERICA 1 9https://www.autonews.com/finance-insurance/retailers-prime-targets-data-theft https://www.totaldealercompliance.com/Computer Security Press Release.pdf https://symantec-enterprise-blogs.security.com/blogs/threat-intelligence/bec-scams-trends-and-themes-2019.BANK