Automotive Consumer Study - S17

Getting started on your VFI transformation
Beginning the move to VFI doesn't have to be complicated, but it must be
handled right. As the Automotive News research shows, 71% of customers
would walk away from a sale if the F&I products presented when they take
delivery of a vehicle didn't match what they agreed to in a VFI transaction.
This includes cost - alignment must be perfect between all the steps in
the sales process, no matter what the balance between online and inperson interactions may be.
VFI holds ample rewards for dealerships that put in the effort to get things
right. This means giving customers an online experience they will want to
use and equipping staff with the tools and knowledge to please those
shoppers.
As with so many corners of retail, the future of auto sales involves greater
digital engagement. Your dealership can embrace this transition in several
ways, with VFI implementation being one of the most prominent examples.
The long stagnation of the F&I process can be overcome, and when it is,
you are on the way to delivering a future-proofed customer experience.
To learn more about how VFI is working and how to make it work for you,
read the JM&A Group Introduction to VFI or reach out directly for an
obligation-free conversation with our experts.

Source: Automotive News Research & Data Center
© Copyright 2020. Automotive News. All rights reserved.

Contacts
To learn more about JM&A Group and gain insight and perspectives on
how VFI solutions can drive your business objectives, please contact any
of the following or visit www.jmagroup.com.

Nicholas Funsch

Director, Retail Strategy
Jim Moran & Associates, Inc.
+1 (954) 363-5883
nicholas.funsch@jmagroup.com

Jonathan Jordan

Manager, Sales Strategy
Jim Moran & Associates, Inc.
+1 (954) 242-0581
jonathan.jordan@jmagroup.com

18


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Automotive Consumer Study

Table of Contents for the Digital Edition of Automotive Consumer Study

Automotive Consumer Study - S1
Automotive Consumer Study - S1
Automotive Consumer Study - S2
Automotive Consumer Study - S3
Automotive Consumer Study - S4
Automotive Consumer Study - S5
Automotive Consumer Study - S6
Automotive Consumer Study - S7
Automotive Consumer Study - S8
Automotive Consumer Study - S9
Automotive Consumer Study - S10
Automotive Consumer Study - S11
Automotive Consumer Study - S12
Automotive Consumer Study - S13
Automotive Consumer Study - S14
Automotive Consumer Study - S15
Automotive Consumer Study - S16
Automotive Consumer Study - S17
Automotive Consumer Study - S18
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