Automotive News Canada - August 2019 - v2 - F3
FIXED OPS JOURNAL
inside
August 2019
14
features
20
28
10 Exploring Amazon: How dealerships can work
- and compete - with the online leader to sell parts
14 Tariff tiff: U.S.-China trade war's effect on
replacement parts prices could hit service departments
18 Oil fixes: Honda extends warranties, updates
vehicle software to respond to oil-dilution issue
20 Mentor moves: Dealership shops assign
experienced service techs to guide younger colleagues
22 FOJ Forum: The buzz on this November's big
event in Orlando; join us and build your business
24 Stair-step stumble: Critics say Nissan's
sales-incentive plan attracts service customers
who can't pay
26 Profit builder: Dealerships save money by pairing
express techs with oil-extraction devices
28 Recruiting pitch: Florida dealership group wants
50 new techs, offers tools and air conditioning
29 Mixed nuts: Ford lug nuts get court vindication
but still create issues for service shops
34 Crack the code: Guest columnist says dealers
can sell more factory parts with better inventory coding
40 Formidable 50: Top dealership groups ranked by
service and parts revenue
departments
42
4 Editor's Letter
6 Service Counter
30 Richard Truett
36 Letters
37 Feedback
38 Shop Talk
about the cover
39 Legal Lane
41 Roundup
42 Fixed In Time
Even as Amazon accounts for an estimated
two-thirds of all online parts sales,
dealerships' advantages can help them win
in the marketplace. Story on PAGE 10.
FIXED OPS JOURNAL ILLUSTRATION
Fixed Ops Journal Staff
EDITOR: David Kushma l CHIEF OF EDITORIAL OPERATIONS: Dave Versical
DESIGN DIRECTOR: Steve Massie l REPORTERS: Richard Truett, Danielle Szatkowski
DATA: Mary Raetz, Heather Rowe l COPY EDITORS: Amy Butters, Tom Fetters, Tim Good, Elizabeth Hardy
CORRESPONDENTS: Mark Elias, Eric Freedman, Jim Henry, Jenny King, Alex Kwanten, Rick Popely, Alysha Webb, Ken Wysocky
ADVERTISING: Karen Rentschler, Associate Publisher, krentschler@crain.com
AUGUST 2019
PAGE 3
Automotive News Canada - August 2019 - v2
Table of Contents for the Digital Edition of Automotive News Canada - August 2019 - v2
Automotive News Canada - August 2019 - v2 - Intro
Automotive News Canada - August 2019 - v2 - 1
Automotive News Canada - August 2019 - v2 - 2
Automotive News Canada - August 2019 - v2 - 3
Automotive News Canada - August 2019 - v2 - 4
Automotive News Canada - August 2019 - v2 - 5
Automotive News Canada - August 2019 - v2 - 6
Automotive News Canada - August 2019 - v2 - 7
Automotive News Canada - August 2019 - v2 - 8
Automotive News Canada - August 2019 - v2 - 9
Automotive News Canada - August 2019 - v2 - 10
Automotive News Canada - August 2019 - v2 - P1
Automotive News Canada - August 2019 - v2 - P2
Automotive News Canada - August 2019 - v2 - 11
Automotive News Canada - August 2019 - v2 - 12
Automotive News Canada - August 2019 - v2 - 13
Automotive News Canada - August 2019 - v2 - 14
Automotive News Canada - August 2019 - v2 - 15
Automotive News Canada - August 2019 - v2 - 16
Automotive News Canada - August 2019 - v2 - 17
Automotive News Canada - August 2019 - v2 - 18
Automotive News Canada - August 2019 - v2 - 19
Automotive News Canada - August 2019 - v2 - 20
Automotive News Canada - August 2019 - v2 - 21
Automotive News Canada - August 2019 - v2 - 22
Automotive News Canada - August 2019 - v2 - 23
Automotive News Canada - August 2019 - v2 - 24
Automotive News Canada - August 2019 - v2 - 25
Automotive News Canada - August 2019 - v2 - 26
Automotive News Canada - August 2019 - v2 - 27
Automotive News Canada - August 2019 - v2 - 28
Automotive News Canada - August 2019 - v2 - 29
Automotive News Canada - August 2019 - v2 - 30
Automotive News Canada - August 2019 - v2 - 31
Automotive News Canada - August 2019 - v2 - 32
Automotive News Canada - August 2019 - v2 - F1
Automotive News Canada - August 2019 - v2 - F2
Automotive News Canada - August 2019 - v2 - F3
Automotive News Canada - August 2019 - v2 - F4
Automotive News Canada - August 2019 - v2 - F5
Automotive News Canada - August 2019 - v2 - F6
Automotive News Canada - August 2019 - v2 - F7
Automotive News Canada - August 2019 - v2 - F8
Automotive News Canada - August 2019 - v2 - F9
Automotive News Canada - August 2019 - v2 - F10
Automotive News Canada - August 2019 - v2 - F11
Automotive News Canada - August 2019 - v2 - F12
Automotive News Canada - August 2019 - v2 - F13
Automotive News Canada - August 2019 - v2 - F14
Automotive News Canada - August 2019 - v2 - F15
Automotive News Canada - August 2019 - v2 - F16
Automotive News Canada - August 2019 - v2 - F17
Automotive News Canada - August 2019 - v2 - F18
Automotive News Canada - August 2019 - v2 - F19
Automotive News Canada - August 2019 - v2 - F20
Automotive News Canada - August 2019 - v2 - F21
Automotive News Canada - August 2019 - v2 - F22
Automotive News Canada - August 2019 - v2 - F23
Automotive News Canada - August 2019 - v2 - F24
Automotive News Canada - August 2019 - v2 - F25
Automotive News Canada - August 2019 - v2 - F26
Automotive News Canada - August 2019 - v2 - F27
Automotive News Canada - August 2019 - v2 - F28
Automotive News Canada - August 2019 - v2 - F29
Automotive News Canada - August 2019 - v2 - F30
Automotive News Canada - August 2019 - v2 - F31
Automotive News Canada - August 2019 - v2 - F32
Automotive News Canada - August 2019 - v2 - F33
Automotive News Canada - August 2019 - v2 - F34
Automotive News Canada - August 2019 - v2 - F35
Automotive News Canada - August 2019 - v2 - F36
Automotive News Canada - August 2019 - v2 - F37
Automotive News Canada - August 2019 - v2 - F38
Automotive News Canada - August 2019 - v2 - F39
Automotive News Canada - August 2019 - v2 - F40
Automotive News Canada - August 2019 - v2 - F41
Automotive News Canada - August 2019 - v2 - F42
Automotive News Canada - August 2019 - v2 - F43
Automotive News Canada - August 2019 - v2 - F44
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