Fixed Ops Journal – February 2016 - (Page 32)

FIXED OPS JOURNAL for Built As many as 200 vehicles per day enter the threelane interior service drive at Richfield Bloomington Honda. The dealership took one year to build and opened in August. service General Manager Tim Carter had one primary goal when he plotted Richfield Bloomington Honda's move next door along West 77th Street in suburban Minneapolis: Create more space to fix cars. Carter surveyed his service advisers, technicians, parts personnel and other staffers to find out what they needed in a new dealership. While the boundaries were tight - just 2.5 acres of land - imagination ran high. Here's how their fixed ops vision played out in a three-story building that opened in August. ● Dealership: Richfield Bloomington Honda ● Where: Richfield, Minn., a Minneapolis suburb ● Full-time employees: 166 ● 2015 vehicle sales: 1,896 new; 1,854 used ● Average number of service appointments: 150-200/day ● Owner: Tom Wood Auto Group, Indianapolis Writeup area Service adviser Dave Bukstein enters vehicle information into a computer at one of 14 service-adviser stations on the first floor of the dealership's service department. The store processes between 150 and 200 service appointments daily. "We'd like to get in that 300 range at some point," said Service Manager Jason Weverka. "The sky's the limit." ● Design, construction: Renier Construction PHOTOS & TEXT BY TOM WOROBEC PAGE 32 FEBRUARY 2016

Table of Contents for the Digital Edition of Fixed Ops Journal – February 2016

Editor’s Letter: Welcome to Fixed Ops Journal
Service Counter: Tracking fixed-ops numbers
Legal Lane: Court cases that affect you
Mobile mechanics: Do shop-free technicians threaten your business?
Mark Smith: A fixed-ops-focused dealer aims to change the industry
Adding capacity: Sales spur FCA, Subaru dealerships’ fixed-ops growth
Richard Truett: Toolmaker targets new techs
Designed for service: A look at a Minnesota dealership’s makeover
Weekend work: Service extends to Saturday, even Sunday
Tech exodus: How outdated policies worsen the tech shortage
Before Xtime: The origins of widely used scheduling software
Older parts: Toyota, Ford respond to older cars on the road
5 minutes with: Ford’s Toney, Toyota’s Laukes
Shop Talk: One question, multiple service directors
Fixed in Time: A look at service of yesteryear

Fixed Ops Journal – February 2016