Fixed Ops Journal – February 2016 - (Page 52)
FIXED OPS JOURNAL
"Internally, we've changed our [parts]
retention policy to look beyond seven
years. Now, we are seeking to have parts
available through the 12-year mark, and
we are on our way to 15 years."
FREDERIEK TONEY, Ford
Up to date, not out of date
■ Ford and Toyota offer older replacement parts as the U.S. fleet ages
ord and Toyota are broadening
their supply of factory parts to
dealerships' parts and service departments.
Both automakers told Fixed Ops Journal
they are expanding coverage of factory original replacement parts on two fronts. First,
their available inventory of replacement
parts will expand to cover popular vehicles
up to 15 years old. That's well beyond the
former cutoff date for coverage.
Second, their inventory of factory original
replacement parts for those older cars and
trucks will include soft items such seat upholstery, weather stripping and interior trim,
in addition to the more traditional hard parts
such as electrical items and body parts.
The efforts reflect a desire to capitalize on
the aging of the American fleet. Consulting
firm IHS says the average age of light vehicles
on the road in the U.S. reached an all-time
high of 11.5 years old at the end of 2014.
"Internally, we've changed our [parts] retention policy to look beyond seven years. Now,
we are seeking to have parts available through
the 12-year mark, and we are on our way to 15
years," says Frederiek Toney, Ford's vice president of global customer service.
Automakers have long profited from supplying genuine factory parts for rare and collectible older cars. Porsche, for example, recently made available a complete new dash
assembly for the classic 911 built from 1969
to 1975. Mercedes-Benz
offers a large array of
parts for its heritage
But the Toyota and
Ford parts coverage
for 20 years?
Older genuine Ford parts will include soft items, such as trim. Below, Ford promotes its own
parts, even spark plugs, over generics.
isn't just for Mustangs, Supras and other
special-interest cars. High-volume vehicles
such as Camrys, Corollas and F-150s that
clock hundreds of thousands of miles are
among the vehicles that will be covered.
"We maintain parts supply for 15 years beyond end of production," says Neil Swartz,
Toyota's general manager of North American parts operations. "Technically, you
could have parts support for 20 years, beyond that if there is demand. We are trying to
make sure customers will have all they parts
Toney said Ford's expanded parts offerings
will be based on the number of vehicles in
use and customer demand.
"We constantly keep track of vehicles on
the road and their mix. When every new
product goes from current production to
past product," he said, "we make that decision to maintain the [parts] coverage of
those vehicles based on the number in the
SEE PARTS, PAGE 54
Table of Contents for the Digital Edition of Fixed Ops Journal – February 2016
Editor’s Letter: Welcome to Fixed Ops Journal
Service Counter: Tracking fixed-ops numbers
Legal Lane: Court cases that affect you
Mobile mechanics: Do shop-free technicians threaten your business?
Mark Smith: A fixed-ops-focused dealer aims to change the industry
Adding capacity: Sales spur FCA, Subaru dealerships’ fixed-ops growth
Richard Truett: Toolmaker targets new techs
Designed for service: A look at a Minnesota dealership’s makeover
Weekend work: Service extends to Saturday, even Sunday
Tech exodus: How outdated policies worsen the tech shortage
Before Xtime: The origins of widely used scheduling software
Older parts: Toyota, Ford respond to older cars on the road
5 minutes with: Ford’s Toney, Toyota’s Laukes
Shop Talk: One question, multiple service directors
Fixed in Time: A look at service of yesteryear
Fixed Ops Journal – February 2016