Fixed Ops Journal – February 2016 - (Page 56)
FIXED OPS JOURNAL
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Looking for service technicians? Who isn't? We asked fixed-ops managers, those on the front lines of the effort
to find and recruit techs: When it comes to hiring service technicians, who is your biggest competitor?
"It is not so much having a competitor
but finding technicians qualified to meet
our standards. It's easy to find
technicians that will come to work for
you, but our company standards and
training are so much more than most."
Collision center manager, Faulkner BMW, Lancaster, Pa.
"Another BMW store. There
were rumors that these guys
always paid a little bit more
than we have. But in recent
months, they've been bought
out. A lot of people have
contacted me for positions."
Service director, Long Beach BMW,
Signal Hill, Calif.
"As an industry, we are very
slow to change. As a result,
I feel that our biggest
competitor to attracting and
retaining technicians is
Fixed operations director, Carolina Volvo
in Bluffton, S.C.; Volvo of Savannah (Ga.);
Savannah Mitsubishi; Premier Collision
"I have never had a problem hiring service
technicians since I spend a lot of time and
resources mentoring interns from our local high
school automotive programs."
Fixed operations director, Mossy Toyota, San Diego
prevent turnover. We have
managed as an industry to
not train; now that the
skilled technicians are
beginning to phase out, we
have left ourselves with
nothing left to grow."
Parts and service director, North County
Hyundai of Carlsbad, Carlsbad, Calif.
Compiled by Jack Walsworth
"I would say our biggest
competition is our
surrounding dealers. There
are several other Ford
dealers in our own area.
We're all vying for the same
technicians, along with
Fixed operations manager,
Sawgrass Ford, Sunrise, Fla.
Table of Contents for the Digital Edition of Fixed Ops Journal – February 2016
Editor’s Letter: Welcome to Fixed Ops Journal
Service Counter: Tracking fixed-ops numbers
Legal Lane: Court cases that affect you
Mobile mechanics: Do shop-free technicians threaten your business?
Mark Smith: A fixed-ops-focused dealer aims to change the industry
Adding capacity: Sales spur FCA, Subaru dealerships’ fixed-ops growth
Richard Truett: Toolmaker targets new techs
Designed for service: A look at a Minnesota dealership’s makeover
Weekend work: Service extends to Saturday, even Sunday
Tech exodus: How outdated policies worsen the tech shortage
Before Xtime: The origins of widely used scheduling software
Older parts: Toyota, Ford respond to older cars on the road
5 minutes with: Ford’s Toney, Toyota’s Laukes
Shop Talk: One question, multiple service directors
Fixed in Time: A look at service of yesteryear
Fixed Ops Journal – February 2016