Fixed Ops Journal – February 2016 - (Page 58)

FIXED OPS JOURNAL FIXED IN TIME June 23, 1933 A Fraser Motor Co. technician in Detroit tends to a 1933 Pontiac Eight Coupe as a dealership banner, foreshadowing McDonald's-style tallies, keeps track of customers served. COURTESY: GM HERITAGE CENTER PAGE 58 FEBRUARY 2016 Have a great photo of your dealership's service department from years gone by? Submit it to Fixed Ops Journal; we'll run one every issue. Please send clear photos that are 5 by 7 inches or larger and 300 dots per inch resolution or higher to

Table of Contents for the Digital Edition of Fixed Ops Journal – February 2016

Editor’s Letter: Welcome to Fixed Ops Journal
Service Counter: Tracking fixed-ops numbers
Legal Lane: Court cases that affect you
Mobile mechanics: Do shop-free technicians threaten your business?
Mark Smith: A fixed-ops-focused dealer aims to change the industry
Adding capacity: Sales spur FCA, Subaru dealerships’ fixed-ops growth
Richard Truett: Toolmaker targets new techs
Designed for service: A look at a Minnesota dealership’s makeover
Weekend work: Service extends to Saturday, even Sunday
Tech exodus: How outdated policies worsen the tech shortage
Before Xtime: The origins of widely used scheduling software
Older parts: Toyota, Ford respond to older cars on the road
5 minutes with: Ford’s Toney, Toyota’s Laukes
Shop Talk: One question, multiple service directors
Fixed in Time: A look at service of yesteryear

Fixed Ops Journal – February 2016