FIXED OPS JOURNAL THE GRATITUDE Upper left: A note that endures in a service consultant's work station. Top: A sign of the culture, and a principle to abide by. Left: Recognizing technicians' tenure. The shop has more than 400 years of Lexus-brand experience. See how you can increase tire sales www.hunter.com/automotivenews PHOTOS BY FRITZ LIEDTKE Portrait of a service shop Inside Kuni Lexus of Portland The staff 85+ service employees 40+ technicians and team leaders 12 service consultants 12 wash and valet staffers 5 technicians, 1 captain in 4 express-service bays Dedicated business development center for service The numbers 9,400 service hours in May $500,000 monthly average in customer-pay sales 130-150 repair orders per day Source: Dave VandeLinde PAGE 26 JUNE 2017http://www.hunter.com/automotivenews