Fixed Ops Journal - August 2017 - 3

FIXED OPS JOURNAL

inside
August 2017

6

18

24
34

features

11 Need a lift: What to do to ensure your shop's lifts meet safety standards
12 Tire track: Dealer Tire aims for bigger replacement market share for dealers
18 Mobility devices: How car-sharing will change what your service department does
24 Times to recall: Software helps dealers spot vehicles with safety problems
28 Slick trick: Switch to thinner engine oil brings benefits,
challenges to shops
30 Fatal fire: Deaths of 3 service techs lead to lawsuits
against dealership, vendors
32 Players club: Top dealer groups for fixed ops revenue
tell how they make money
34 Online parts: More dealers sell parts on the
web, and many mask their identities
36 Lean inventory: As parts return rules tighten,
careful ordering is critical
38 Loyalty test: Do reward plans keep service
customers or just waste money?
40 Patent pending: Manufacturers, aftermarket
at war again over crash parts protection
43 Open minded: Provider Openbay links repair
shops, customers by smartphone

12

departments
4 Editor's Letter
6 Service Counter
8 Legal Lane
31 Richard Truett

Fixed Ops Journal Staff
 EDITOR: Dave Versical
 DEPUTY EDITORS: David Kushma, James B. Treece
 DESIGNER: Steve Massie
 REPORTERS: Richard Truett, Jesse Snyder, Ursula Zerilli
 COPY EDITORS: Tom Fetters, Omari Gardner, Tim Good,
Elizabeth Hardy, Karen Faust O'Rourke
 CORRESPONDENTS: Mark Elias, Eric Freedman, Jim
Henry, Alex Kwanten, Rick Popely, Alysha Webb, Jeff Yip
 ADVERTISING: Karen Rentschler, director of sales,
krentschler@crain.com

42 Feedback
44 Five Minutes With
45 Letters
46 Fixed in Time

>>

ABOUT THE COVER: Brothers Dean, left, and Scott
Mueller stand before a sculpture at the headquarters
of their company, Dealer Tire, in Cleveland. Dealer
Tire has quietly become a billion-dollar concern by
selling tires to 10,000 U.S. new-vehicle dealerships;
the Muellers' next goal is to triple dealers' share of
the replacement tire market in 15 years.
PHOTO BY FRANCIS E. MILLER

Webinar on essential
service processes

Fixed Ops Journal is hosting 4 free webinars this year.
 NEXT EVENT: "Three Essential Service Processes for Higher
Profits and Happier Customers"
 PRESENTER: John Fairchild, president, Fairchild Automotive
Solutions
 WHEN: Wednesday, Aug. 30, 2 p.m. ET
 SIGN UP: autonews.com/3essentials

AUGUST 2017

PAGE 3


http://www.autonews.com/3essentials

Table of Contents for the Digital Edition of Fixed Ops Journal - August 2017

Fixed Ops Journal - August 2017
Contents
Need a lift
Tire track
Mobility devices
Times to recall
Slick trick
Fatal fire
Players club
Online parts
Lean inventory
Loyalty test
Patent pending
Open minded
Editor’s Letter
Service Counter
Legal Lane
Richard Truett
Feedback
Five Minutes With
Letters
Fixed in Time
Fixed Ops Journal - August 2017 - Intro
Fixed Ops Journal - August 2017 - Fixed Ops Journal - August 2017
Fixed Ops Journal - August 2017 - Cover2
Fixed Ops Journal - August 2017 - Contents
Fixed Ops Journal - August 2017 - Editor’s Letter
Fixed Ops Journal - August 2017 - 5
Fixed Ops Journal - August 2017 - Service Counter
Fixed Ops Journal - August 2017 - 7
Fixed Ops Journal - August 2017 - Legal Lane
Fixed Ops Journal - August 2017 - 9
Fixed Ops Journal - August 2017 - 10
Fixed Ops Journal - August 2017 - Need a lift
Fixed Ops Journal - August 2017 - Tire track
Fixed Ops Journal - August 2017 - 13
Fixed Ops Journal - August 2017 - 14
Fixed Ops Journal - August 2017 - 15
Fixed Ops Journal - August 2017 - 16
Fixed Ops Journal - August 2017 - 17
Fixed Ops Journal - August 2017 - Mobility devices
Fixed Ops Journal - August 2017 - 19
Fixed Ops Journal - August 2017 - 20
Fixed Ops Journal - August 2017 - 21
Fixed Ops Journal - August 2017 - 22
Fixed Ops Journal - August 2017 - 23
Fixed Ops Journal - August 2017 - Times to recall
Fixed Ops Journal - August 2017 - 25
Fixed Ops Journal - August 2017 - 26
Fixed Ops Journal - August 2017 - 27
Fixed Ops Journal - August 2017 - Slick trick
Fixed Ops Journal - August 2017 - 29
Fixed Ops Journal - August 2017 - Fatal fire
Fixed Ops Journal - August 2017 - Richard Truett
Fixed Ops Journal - August 2017 - Players club
Fixed Ops Journal - August 2017 - 33
Fixed Ops Journal - August 2017 - Online parts
Fixed Ops Journal - August 2017 - 35
Fixed Ops Journal - August 2017 - Lean inventory
Fixed Ops Journal - August 2017 - 37
Fixed Ops Journal - August 2017 - Loyalty test
Fixed Ops Journal - August 2017 - 39
Fixed Ops Journal - August 2017 - Patent pending
Fixed Ops Journal - August 2017 - 41
Fixed Ops Journal - August 2017 - Feedback
Fixed Ops Journal - August 2017 - Open minded
Fixed Ops Journal - August 2017 - Five Minutes With
Fixed Ops Journal - August 2017 - Letters
Fixed Ops Journal - August 2017 - Fixed in Time
Fixed Ops Journal - August 2017 - Cover3
Fixed Ops Journal - August 2017 - Cover4
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