Fixed Ops Journal - August 2017 - Cover3

Free Educational Opportunities for Your Team
-

A V A I L A B L E

CUSTOMER SATISFACTION

What Drives Women?
How to Connect With Your
Largest Demographic
Women make the majority of service and buying
decisions, but most are uncomfortable bringing their
cars in for service. Why is this? It's because men
and women communicate differently, and for years,
dealerships have geared their messaging toward
men. This webinar will help you capture more of
this demographic that is crucial to your business.

ONLINE SECRETS

Digital Secrets That
Fill Service Lanes
Parts and service account for more than half a
dealership's gross profit, but on most dealership
websites, almost all of the attention is focused on
vehicle sales. If your dealership has this discrepancy,
you're missing out on significant revenue. Your website
may be sending the wrong message to consumers
and could end up hurting your parts and service
business. Jeff Clark, chief sales officer at DealerOn,
will reveal secrets to boost profits in your service
lanes - and it all starts online.

O N L I N E

-

EMPLOYEE RETENTION

5 Keys to Retaining Top
Performing Service Advisers
This webinar addresses 5 key areas on which
you must focus when hiring and retaining new
service advisers: effective recruiting, proper job
description, training, compensation that motivates
and accountability. Learn how to develop a process
to implement these essentials in your service
operations and recruit and retain top performers!

LONG-TERM LOYALTY

Three Essential Service
Processes for Higher Profits
and Happier Customers
Today's car customers are holding onto their cars for an
average of almost 12 years, while also expecting top
notch service. In the world of manufacturer surveys and
online reviews, dealers are always in the arena of public
scrutiny. Consequently, dealerships are looking to both
create devoted fans while at the same time maximize
revenues. In reality, the two are actually intimately
entwined. Learn how happier customers can lead to
more service business. Available beginning August 30.
Register online now.

autonews.com/fixedopswebinars


http://www.autonews.com/fixedopswebinars

Table of Contents for the Digital Edition of Fixed Ops Journal - August 2017

Fixed Ops Journal - August 2017
Contents
Need a lift
Tire track
Mobility devices
Times to recall
Slick trick
Fatal fire
Players club
Online parts
Lean inventory
Loyalty test
Patent pending
Open minded
Editor’s Letter
Service Counter
Legal Lane
Richard Truett
Feedback
Five Minutes With
Letters
Fixed in Time
Fixed Ops Journal - August 2017 - Intro
Fixed Ops Journal - August 2017 - Fixed Ops Journal - August 2017
Fixed Ops Journal - August 2017 - Cover2
Fixed Ops Journal - August 2017 - Contents
Fixed Ops Journal - August 2017 - Editor’s Letter
Fixed Ops Journal - August 2017 - 5
Fixed Ops Journal - August 2017 - Service Counter
Fixed Ops Journal - August 2017 - 7
Fixed Ops Journal - August 2017 - Legal Lane
Fixed Ops Journal - August 2017 - 9
Fixed Ops Journal - August 2017 - 10
Fixed Ops Journal - August 2017 - Need a lift
Fixed Ops Journal - August 2017 - Tire track
Fixed Ops Journal - August 2017 - 13
Fixed Ops Journal - August 2017 - 14
Fixed Ops Journal - August 2017 - 15
Fixed Ops Journal - August 2017 - 16
Fixed Ops Journal - August 2017 - 17
Fixed Ops Journal - August 2017 - Mobility devices
Fixed Ops Journal - August 2017 - 19
Fixed Ops Journal - August 2017 - 20
Fixed Ops Journal - August 2017 - 21
Fixed Ops Journal - August 2017 - 22
Fixed Ops Journal - August 2017 - 23
Fixed Ops Journal - August 2017 - Times to recall
Fixed Ops Journal - August 2017 - 25
Fixed Ops Journal - August 2017 - 26
Fixed Ops Journal - August 2017 - 27
Fixed Ops Journal - August 2017 - Slick trick
Fixed Ops Journal - August 2017 - 29
Fixed Ops Journal - August 2017 - Fatal fire
Fixed Ops Journal - August 2017 - Richard Truett
Fixed Ops Journal - August 2017 - Players club
Fixed Ops Journal - August 2017 - 33
Fixed Ops Journal - August 2017 - Online parts
Fixed Ops Journal - August 2017 - 35
Fixed Ops Journal - August 2017 - Lean inventory
Fixed Ops Journal - August 2017 - 37
Fixed Ops Journal - August 2017 - Loyalty test
Fixed Ops Journal - August 2017 - 39
Fixed Ops Journal - August 2017 - Patent pending
Fixed Ops Journal - August 2017 - 41
Fixed Ops Journal - August 2017 - Feedback
Fixed Ops Journal - August 2017 - Open minded
Fixed Ops Journal - August 2017 - Five Minutes With
Fixed Ops Journal - August 2017 - Letters
Fixed Ops Journal - August 2017 - Fixed in Time
Fixed Ops Journal - August 2017 - Cover3
Fixed Ops Journal - August 2017 - Cover4
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