Fixed Ops Journal - October 2017 - 3
FIXED OPS JOURNAL
inside
October 2017
12
28
34
features
11 Dealers vs. OEMs: NADA chairman says factories interfere too
much in fixed ops
12 Parts disposal: How to sell and trade your parts desk's obsolete
and unwanted stock
18 Chicago way: Settlement of tech strike offers new ideas on
pay plans, career ladders
24 Certified repairs: New GM collision certification
plan toughens body shop standards
28 After the deluge: Service departments
recover from ire of Hurricanes Harvey and Irma
32 Labor rates: Shops boost profit by updating
their charges for customer-pay work, other jobs
34 Off lease, on the lot: Fast reconditioning of
lease vehicles boosts quality of used inventory
36 Paragon model: NYC dealership says pickup
of service vehicles earns its high cost
38 Net benefits: Dealers promote scheduling
service visits online; most customers balk
40 Sometimes on Sunday: Service directors
insist Sunday hours are worth added demands
ABOUT THE COVER
42 Get ready: 10 things you can do now to boost
Richard Madonia was one of
service revenue as vehicle sales fall
2,000 service technicians at
departments
42
4 Editor's Letter
6 Service Counter
8 Legal Lane
27 Richard Truett
37 Feedback
44 Shop Talk
45 Five Minutes With
46 Fixed in Time
Chicago area new-vehicle
dealerships who went on strike
over the summer. The contract
that ended the seven-week strike
aims to help young techs such as
Madonia (he's 23) rise more
quickly in their careers and
enable their dealerships to
develop top service talent.
PHOTO BY ROBB DAVIDSON
Fixed Ops Journal Staff
EDITOR: David Kushma
DIRECTOR OF EDITORIAL OPERATIONS: Dave Versical
DEPUTY EDITOR: James B. Treece
DESIGNER: Steve Massie
REPORTER: Richard Truett
COPY EDITORS: Tom Fetters, Omari Gardner, Tim Good,
Elizabeth Hardy, Karen Faust O'Rourke
CORRESPONDENTS: Mark Elias, Eric Freedman, Jim Henry,
Jenny King, Alex Kwanten, Cameron La Fontaine, Stephanie
Hernandez McGavin, Rick Popely, Alysha Webb, Jeff Yip
>>
Webinar on combating
the tech shortage
Fixed Ops Journal is hosting 4 free webinars this year.
NEXT EVENT: "Overcoming Your Technician Crisis"
PRESENTER: Rob Gehring, president, Fixed Performance Inc.
WHEN: Wednesday, Nov. 1, 2 p.m. ET
SIGN UP: autonews.com/techs
ADVERTISING: Karen Rentschler, director of sales, krentschler@crain.com
OCTOBER 2017
PAGE 3
http://www.autonews.com/techs
Table of Contents for the Digital Edition of Fixed Ops Journal - October 2017
Fixed Ops Journal - October 2017
Contents
Editor’s Letter
Service Counter
Legal Lane
Dealers vs. OEMs
Parts disposal
Chicago way
Certifi ed repairs
Richard Truett
After the deluge
Labor rates
Off lease, on the lot
Paragon model
Feedback
Net benefi ts
Sometimes on Sunday
Get ready
Shop Talk
Five Minutes With
Fixed in Time
Fixed Ops Journal - October 2017 - Intro
Fixed Ops Journal - October 2017 - Fixed Ops Journal - October 2017
Fixed Ops Journal - October 2017 - Cover2
Fixed Ops Journal - October 2017 - Contents
Fixed Ops Journal - October 2017 - Editor’s Letter
Fixed Ops Journal - October 2017 - 5
Fixed Ops Journal - October 2017 - Service Counter
Fixed Ops Journal - October 2017 - 7
Fixed Ops Journal - October 2017 - Legal Lane
Fixed Ops Journal - October 2017 - 9
Fixed Ops Journal - October 2017 - 10
Fixed Ops Journal - October 2017 - Dealers vs. OEMs
Fixed Ops Journal - October 2017 - Parts disposal
Fixed Ops Journal - October 2017 - 13
Fixed Ops Journal - October 2017 - 14
Fixed Ops Journal - October 2017 - 15
Fixed Ops Journal - October 2017 - 16
Fixed Ops Journal - October 2017 - 17
Fixed Ops Journal - October 2017 - Chicago way
Fixed Ops Journal - October 2017 - 19
Fixed Ops Journal - October 2017 - 20
Fixed Ops Journal - October 2017 - 21
Fixed Ops Journal - October 2017 - 22
Fixed Ops Journal - October 2017 - 23
Fixed Ops Journal - October 2017 - Certifi ed repairs
Fixed Ops Journal - October 2017 - 25
Fixed Ops Journal - October 2017 - 26
Fixed Ops Journal - October 2017 - Richard Truett
Fixed Ops Journal - October 2017 - After the deluge
Fixed Ops Journal - October 2017 - 29
Fixed Ops Journal - October 2017 - 30
Fixed Ops Journal - October 2017 - 31
Fixed Ops Journal - October 2017 - Labor rates
Fixed Ops Journal - October 2017 - 33
Fixed Ops Journal - October 2017 - Off lease, on the lot
Fixed Ops Journal - October 2017 - 35
Fixed Ops Journal - October 2017 - Paragon model
Fixed Ops Journal - October 2017 - Feedback
Fixed Ops Journal - October 2017 - Net benefi ts
Fixed Ops Journal - October 2017 - 39
Fixed Ops Journal - October 2017 - Sometimes on Sunday
Fixed Ops Journal - October 2017 - 41
Fixed Ops Journal - October 2017 - Get ready
Fixed Ops Journal - October 2017 - 43
Fixed Ops Journal - October 2017 - Shop Talk
Fixed Ops Journal - October 2017 - Five Minutes With
Fixed Ops Journal - October 2017 - Fixed in Time
Fixed Ops Journal - October 2017 - Cover3
Fixed Ops Journal - October 2017 - Cover4
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